Problem with SSO setup on Zyxel account

LukeArchbold

Hi all,

We recently tried to setup SSO on our Zyxel Partner portal.

We later recieved an email saying that there was a problem with the SSO setup and a link for an emergency login.

There does not seem to be a way to deactivate the SSO temporary until we can resolve the problem.

Has anyone else come accross this?

Zyxel_Judy

Hi @LukeArchbold ,

Thank you for sending the screenshot via private message showing the Microsoft Entra ID login failure.

The issue occurred because you entered the full email address in the domain field.

After logging in again using only the domain name (without the email address), you were able to sign in successfully.

Zyxel_Judy

Hi @LukeArchbold ,

If you would like to implement SSO setup with MS Entra for your Zyxel account, please refer to the step-by-step guide:

Now Available: Single Sign-On with Microsoft Entra ID for Zyxel Account — Zyxel Community

If you have issue with "Continue with Apple", please refer this article"

Resolve the issue as "Continue with Apple" Sign-In Failure — Zyxel Community

If you are still unsuccessful, please share with us:

1. A screenshot of the email indicating there was a problem with the SSO setup and the emergency login link
2. The email address used for the setup

The info can be sent via the private message by clinking to my account > Message.

Zyxel_Judy

Hi @LukeArchbold ,

Thank you for sending the screenshot via private message showing the Microsoft Entra ID login failure.

The issue occurred because you entered the full email address in the domain field.

After logging in again using only the domain name (without the email address), you were able to sign in successfully.