Zyxel_Support  Zyxel Employee

Reason: Spam Notes:

@MalacakSVK Here it is the support list. Normally. If the SFP doesn't have its proprietary parameters, it should also be supported.

@Thorsten,Currently, Multy X is supported 3 units.When daisy chain function ready (at the end of March) we will announce to support 4 units.

@pancho35m,APP V1.4.1.171227 with FW V1.00(ABKJ.3)C0.New features:- Support Bridge Mode- Support Port Forwarding- Support DMZ- Bug fixes and enhancements -> When upgrading FW, if Multy X is not able to connect FTP server, APP will by pass the lock screen to let user still can use APP. In previous version, it will lock in…

@pancho35m,Thanks for the information. Please kindly help to confirm below questions:ISP <--> Fritzbox (AVM) 7490 <--> "Multy X" <--> Telekom Media Receiver 401 <--> TV- Do you try to use other brand's router to replace Multy X? (Such as Orbi ...) Does it works properly?- Do you configure particular setting on Fritzbox…

@pancho35m,Please provide more information to clarify this problem. IPTV works:1. Which ISP?2. Typologies 3. If you're using the router by yourself to replace the router by ISP, is Multimedia Receiver working? IPTV not works:1. Which ISP?2. Typologies3. With a router from AVM Fritzbox is not working the IPTV. -> What's…

@pancho35m,The latest firmware: V1.00(ABKJ.1)C0, Multy X is supported 3 units in one star topology.And we have plan to support the line topology next year.

@Thorsten,This is XMPP problem, R&D are working on it.

@DrPepper, If say you lose that device or upgrade to a new device, you will be locked out until you factory reset Multy and redo setup? -> Yes. Because Multy X and your mobile device will exchange the shared secret during installation progress. (The shared secret is different every time.)

@pancho35m,Thanks for the confirmation.

@pancho35mWe will find out the solution about this situation.

Hi @pancho35m @LukasB @Thorsten Please help to clarify this request.According to product design, Multy X should be connected behind the getaway/CPE,so the getaway/CPE already have VLAN tag/untag feature,then Multy X should receive packets without VLAN id.At user's home, the topology may as below:…

@Thorsten,Yes, it has updated. Zyxel global website:http://www.zyxel.com/products_services/AC3000-Tri-Band-WiFi-System-Multy-X/specificationsFAQ: https://homeforum.zyxel.com/discussion/150/what-are-the-required-android-and-ios-versions-for-multy-x-app#latest

@DrPepper,If you don't link your Multy to a MyZyxelcloud account:- factory reset your phone- get a new phone- want to access the Multy app from a device other than the one used for initial setupYou need to reset and reinstall Multy X to get access right. It is recommended to register an account on myZyxelCloud for better…

Hi All,There are too many Android devices. We cannot list compatible devices. We can define - Compatibility of Multy X app:* Android 5.0 or later * iOS 9 or later