Zyxel_Eric  Zyxel Employee

Dear Sir, DHCP server on Multy will disable on Bridge Mode(AP mode), and all the traffic from Multy will pass through to the devices from your VMG3925. All the IP will be assigned by the VMG3925()DHCP server, which is 192.168.1.X. You can manage all your devices from VMG3925. However, if you prefer to manage devices from…

Dear Sir, Multy would not respond to the ping from WAN by default setting. The device from WAN of Multy cannot access to the devices from LAN of Multy, that is because Multy is in NAT mode. You will have to set a port forwarding rule for your LAN devices, and your WAN device can access LAN device by the port that you set.…

Dear Sir, Please confirm below information before you install the Multy. 1. Multy is blinking blue LED. 2. The Modem has connected to the WAN port of Multy. 3. The modem is able to access the internet. 4. Please close to the Multy device with your phone. Please answer below questions if you still cannot install your Multy…

Your cam has to access the SFTP server, not FTP. SFTP is port 22. Or you can try to set your Mac with FTP server, and your cam should able to access.

You can refer to the link about the same question: https://homeforum.zyxel.com/discussion/3773/failing-to-setup-multy-x-after-reset#latest

Dear Sir, You can press the Reset button on Multy X for 5 seconds, and it will start glowing fast blinking red then reboot. After the reset is done, your Multy will glow blinking blue, and you are ready to install your Multy. May I know you current iOS version and which iOS version that you updated from? Best Regards, Eric

Dear Sir, Thanks for the file. I have contacted you via Private Message box, please check your message box for further assistance. Best Regards, Eric

Dear Sir, May I know which side of your Mac and Cameras? both on LAN? Do you mean the Mac is SFTP server but cam cannot reach it? Best Regards, Eric

Multy X only support VPN passthrough with PPTP/L2TP/IPSec protocols. This feature is enabled by default.

Hi, Please provide more detail for us to clarify this issue. 1. How do you know the Multy has switched from Bridge Mode to NAT Mode? 2. Have you checked the IP of your devices? Are they 192.168.212.X when you check the IP of devices? 3. When Multy switches from Bridge Mode to NAT Mode, it will blink orange, then solid…

Multy X only supports App management. If you prefer Web GUI, you can refer to Multy Plus https://www.zyxel.com/products_services/AC3000-Tri-Band-WiFi-System-Multy-Plus/.

Dear Sir, 1. Can you provide the topology of your Multy Plus? Please don't connect your Multy as below Topology in NAT Mode. Modem--------Root Multy |------------Extender Multy Please refer to the link for Ethernet backhaul: https://kb.zyxel.com/KB/searchArticle!viewDetail.action?articleOid=017839&lang=EN 2. Please provide…

Dear Sir, In Bridge Mode, each nodes will detect internet access. If the root cannot access internet, then the extenders which connect to Root will turn red after few seconds. Please provide below information for us to clarify your issue. 1. What is the network topology of your Multy. 2. Do you connect them with Ethernet…

Dear Sir, USB Port on Multy is only for charging. It cannot connect a USB Printer or access storage. Best Regards, Eric

Dear Sir, Our service has some glitch at 10:00~16:00(UTC) on May 23rd.In this period, App will not able to sync our server, and cause the error on the App.This issue should be fixed now. Sorry for the inconvenience of this issue. 1. Did you run the installation during this period?2. Please Send Feedback from your Multy App…