Zyxel_Eric  Zyxel Employee

Dear Sir, PLA doesn't support this feature. Since PLA is the bridge product to connect client and router via power line and pass all packets, so the MTU size might be controlled by PC or router. Best Regards, Eric

Dear Sir, Thanks for the feedback, we have received your log file, and we will check your log and we contact you via email. And it will be helpful if you can provide the log while the issue happened. Best Regards, Eric

Dear Sir, Please send feedback on your Multy App, and we can check the log to clarify your issue. Best Regards, Eric

Dear Sir, Please provide more detail of the message. Do you have any screenshot of the unavailable message? Best Regards, Eric

Dear Sir, Please send feedback from your Multy App, and we check your log to clarify the issue. Best Regards, Eric

Dear Sir, We have contacted you via the private message. Please check your message box for further assistance. Best Regards, Eric

Dear Sir, Sorry for the inconvenience, the current diagnose feature on Multy App may not able to show the result. We will fix this issue in the next release. Best Regards, Eric

Dear Sir, Daisy chain option on Multy App will not affect the performance of your Multy devices. The Daisy Chain option will allow the third node to connect the second node when the third node cannot scan the signal from the Root as below topology. Root ----- second node------third node. KB fro Daisy…

Dear Sir, Multy U supports multiple connections with other nodes, which means Multy U will build the connection with every node that it can receive signal with. That's why it doesn't have the option for Daisy Chain because it will build the path with every nodes base on the location of that Multy. In general, the Multy U…

Dear Sir, Sorry for the inconvenience, the Diagnose speed test problem is a known issue, but it will not affect your actual connection speed. We will release firmware before the end of November to fix this issue. Regarding the disconnection on the node,Base on your description, the node may have a weak connection to its…

Dear Sir, The signal on each location seems fine, and in this case, the connection on your chromecasts and printer should be able to connect to the wifi of the Multy. Will your chromcase on the TV will display the wifi disconnection message? Please send feedback from your Multy App, and we can check the behavior of your…

Dear Sir, Thanks for the information. For your information, Multy cannot disable 2.4G or 5G separately. However, 5G wifi will not affect the 2.4G wifi, they are on a different frequency range. Which means it will not make any difference to disable one of the bands. Please provide the screenshot of wifi signals in your…

Yes, you can power on the Multy at the morning, and it will broadcast the wifi after it is on.

Dear Sir, You can download WiFi analyzer on your Andriod phone, it can provide the BSSID of the wifi that you connected, and you can base on the BSSID to check which Multy you connected. https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl Best Regards, Eric

Dear Sir, 1. Can you provide the topology of all your Multy U and the connection of the printer, Chromecasts, and the hub? How do you connect them? If possible, please draw your topology for us. 2. Does your printer able to communicate with other devices(PC) that connected to Multy U? 3. Do you mean the printer can work…