Zyxel_Ivan  Zyxel Employee

Daer @CWP, It's good to know everything goes well on your side. Have a nice day! Ivan

Dear @ferronatto32, We're sorry to know you're asking us to delete your account. However, we're starting to delete your account. Please be aware of your email and spam box; we'll send you some clarifications. Thanks. Ivan

Dear @CWP, Good day. Does the warning still dusplay in your Org? If yes, please help to enable the access for engineers, we'll help to check ASAP. Thanks. Ivan

You're welcome! Have a nice day:) Ivan

Dear @MyUsername, Greetings. The unregistered is done. Please have a check and let us know. Thanks. Ivan

Dear @MyUsername, Greetings. If you want to remove the registered device from your account, please PM me the MAC and SN. I can help you to unregister the device. Thanks. Ivan

Dear @CWP, Thanks for enabling the access. After checking your Org, the Nebula Pro Pack and UTM Security Pack were consuming, and the Gold Security Pack was in deferred. Once the Nebula Pro Pack and UTM Security Pack are finished on 6th of Jan, the Gold Security Pack will activate immediately. Thanks. Ivan

Dear @CWP, Greetings. To clarify the question, can you PM me your Org name and help enable the support access to us? Here's the forum post for your reference: Thanks. Ivan

Dear @Sher9918, Good day. We're sorry to know you're not using Zyxel's products anynore. However, to delete the account, we needs some confirmation from you. We'll send it through the mail, please pay attention to your email and reply to us. Thanks. Ivan

Dear @AAMAND, Good day. If you want to reset your SecuExtender license, please PM me the license key, and we can help you! Thanks. Ivan

Dear @Edjuh75, Good day. If there are any questions about the refund, please let us know. We're more than happy to help you! Ivan

Dear @Ludek, Yes, you can contact the reseller, they will help you to refund this license and process. If there's any further questions, please feel free to let us know. Thanks.

Dear @Ludek, Greetings. If your device is unavailable, we suggest you consider refunding the license. To refund the license, you can reach the reseller where you purchased the license, or you can reach us through the Marketplace if you purchased from Marketplace, NCC, or Circle. Thanks. Ivan

Dear @Edjuh75, Greetings! We suggest you can raise a refund request ticket through the Nebula Control Center. And there's a forum post for your reference. Don't forget to let us know your Order ID, it's necessary for the refund request. Please feel free to have any further questions. Ivan

Dear @Remkodb, Once you activate Nebula Pro Pack Trial license in Trial page, the Org will enter the Pro Pack status(the Org remain showed in Base status). If you click the "Activate" license in Trial page, the license will provide the 30-days trials and show the expired date. Please feel free to let us know the further…