how do i get rid of my faulty bought license and replace it with the pro license i bought today.

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Edjuh75
Edjuh75 Posts: 1 image  Freshman Member
Third Anniversary
in Nebula

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  • Zyxel_Ivan
    Zyxel_Ivan Posts: 410 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Dear @Edjuh75,

    Greetings!

    We suggest you can raise a refund request ticket through the Nebula Control Center.

    And there's a forum post for your reference.

    Don't forget to let us know your Order ID, it's necessary for the refund request.

    Please feel free to have any further questions.

    Ivan

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 410 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Dear @Edjuh75,

    Good day.

    If there are any questions about the refund, please let us know.

    We're more than happy to help you!

    Ivan

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