Zyxel_Silvia  Zyxel Employee

Hi @mMontana , Really thank you for so detailed feedback. We consider outdoor AP can be installed in some higher position that is hard to reach or check the LED light. We would suggest customer to use Nebula to manage their AP, and check APs’ status without reach AP which is more convenient. Thank you for sharing your…

Hi @Gex , Thank you for raising questions. Because NWA50AX and NWA55AX are designed for small business, they don’t support Guest network. The function table can be found in Nebula: Help>Device function table>SB Access point Hope this information helps. Silvia

Hi @flottmedia , Thank you for sharing your usage scenario. The function you mentioned is already on the feature request list. Please stay tuned. Thank you. Silvia

Hi @dkyeager, Thank you for raising question. Our Wi-Fi 6E product is coming soon, Please stay tuned. Silvia

Hi @support_rcor, I would create a ticket to follow up your problem, please check your mail box. Thank you. Silvia

Hi @n4cr2k, Thanks for your sharing, it's ok to pull the power plug for shut down AP in normal situation. You may also SSH to this AP and the command line is “shutdown”.The light on the AP won’t change because there is still power supply,but the light of port will turn off, and the remote will stop, then the shutdown is…

Hi @n4cr2k , As you said, we can only reboot managed AP from USG, We would like to know your usage scenario, Thank you. Silvia

Hi @Adam_Morrison, In general, APs’ port up and down won’t affect the STP topology changes. You may close the STP in access switch and observe the logs. And if there is only one AP has the problem, You may change the cable and exchange the port with other AP, These steps can help us know the problem is switch or AP. If you…

Hi @ivessm , Did you change the Ethernet cable or connect to the other ports of the switch? Because the 100M is the result of AP auto-negotiation, so assume that your switch port is 1000M, the AP should be able up to 1000M. If you want us to check your diag file, You may give us through messages. Thank you. Silvia

Hi @support_rcor , The symptom you described is quite like smart steering, You may check the event log and find the deauth reason. If you want us to check your setting, please enable Zyxel Support (find the help icon >>support request>>Invite Zyxel support as administrator and save, please reply us your org and site name.…

@mMontana, Yes, we disabled FTP. Please download the file in download library. Thank you for your sharing and wish a nice day. Silvia

Hi @Jules, As you mentioned, The ideal log would show the devices connected most recently, the MAC address, description, time connected, duration, time disconnected in .csv (or .xlsx) format, and AP probe requests, I do proposal in feature request. Thank you for sharing your application and any ideas is welcome. Silvia

Hi @mMontana, We would like to know where did you find this messenger. Silvia

Hi BVvdB, Our bug in v6.25 is about intra-roaming within same access point (5GHz to 2.4GHz and vice versa). Please test the above steps and i will come back to you. I hope it goes well. Silvia

Thank you @mMontana. :)