Comments
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Thanks, I the meantime, ZyXEL tech support came back and gave this download link: https://www.dropbox.com/s/kix4g50eehbsyp8/RG502QEAAAR11A06M4G-RG502QEAAAR11A07M4G.zip?dl=1. They said to install that straight over version R1103. I did, and sadly instead of improving performance it seems to have made it even worse. Nearest…
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Hi Tony, the current modem and LTE module firmware are (top of the first post): Current Firmware Version: V1.15(ACCC.0)C0 Current LTE Module Version: RG502QEAAAR11A03M4G Not sure what you mean by this?: I'm using the files kindly linked by @SELBERG :
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Thanks for these. I tried A03 to A06. After an 2 hours, the device is still showing the spinning dots. How long does this normally take?
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Thanks for your suggestions. I'm having trouble connecting via ethernet to update the firmware, but... I understand that the chip manufacturer (Quectel?) may have a newer version (RG502QEAAAR13A03M4G) than the one @n_o suggested. The files you suggested looking for seem to be R11 but later versions than the one that came…
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Yes, that's the version it came installed with. Sadly ZyXEL support simply referred me to this article which I had already read, and gave no help (everything is set to default/automatic, and yes, I have connection) (If that's the level of support we can expect for a £700 GBP unit, then ZyXEL can have it back)
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@tonygibbs16, thanks that's helpful. It turns the V1.15(ACCC.0)C0 is a version for Nebula-managed devices. I was able to get it on to Nebula which reported it was up to date. However the performance is very, very poor (slow download/upload), with either Three UK or Vodafone UK from nearby (<1km) masts, including direct…