Zyxel_Jeff 
Zyxel Employee
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Re: Firmware upgrade on USG310 not working
Hi @DarioGiacu Welcome to the Zyxel community. Thanks for reporting this case to us. If you are near your device, we suggest you can refer below steps to update firmware: STEP1. Download and back up …1 -
Re: FLEX200 / recommended device temperature
Hi @StefanZ "The FLEX200 is at the bottom of the rack, 2 Slots above it are empty (4 height units), there is nothing below or to the sides, and the air is cooled to 25°C currently." ⇒We sug…1 -
Re: Gen.Variant.MSILHeracles.da651960 false positive?
Dear all users, This problem should be same as this discussion: https://community.zyxel.com/en/discussion/16830/anti-malware-false-positive-or-real We are currently investigating the problem. Please …1 -
Re: ATP500 Arp Spoofing detection
Hello @Mk88_it Please enable "Invite Zyxel support as administrator" on the Nebula and provide your org and site name to us via private message. We can arrange a scheduled firmware update w…1 -
Re: SecuExtender Agent: VPN drops when user attempts to login with RDP
Hi @RSaull Please refer to this FAQ article SSL VPN disconnect due to invalid packet size to fix your problem. Please check if the MTU size of "TAP-Windows Adapter V9 for Zyxel SecuExtender &quo…1
