Zyxel_Dick  Zyxel Employee

Hi Mmagsett, Welcome to Zyxel community.Zyxel is devoted to providing stable and well-performing products.We are experienced in each field solution. Based on your Needs and Conditions, I want to promote NWA210AX/NWA610AX/WAX630D-S/WAX650-S for you.These 4 APs support 4x4 on 5G band and 2x2/4x4 on 2.4G band, you can select…

Hi Sitchey, Welcome to Zyxel community. 1. Because the APs status are off-line, so you got the error "not up to date" 2. Now we are going to focus on APs status and clarify why it off-line on Nebula. Please help to download ZON utility. https://www.zyxel.com/products_services/Zyxel-ONE-Network-Utility-ZON-Utility/ After…

Hi unside, Our team will contact you and provide RMA service. Thanks, we appreciate all of the information you provided. Thanks for your time, it's our honor to serve you and resolve your issue. BR, Dick

Hi mosshudon, Welcome to Zyxel community. 1. First, organizations in TRIAL period has full access to all Nebula Pro Pack features. While your Org is in TRIAL period, NCC will not activate any assigned PRO/PLUS Pack licenses on your AP. But the moment your TRIAL period expires, NCC will automatically activate your PRO/PLUS…

Hi undside, The date code is ready which fixed the issue SSID is still available if we shut down the NWA50AX, please feel free to verify the attached date code.(it includes the fix 0328)

Hi canz78, Welcome to Zyxel community. Currently, you have a NWA55AXE on hand, I suggest you can use another NWA50AX for inhouse usage. Both NWA55AXE and NWA50AX support our Nebula cloud, you can do easy configuration and manage of both AP on Nebula Cloud. Additionally, you can get detail information from our cloud page,…

Hi undside, Thanks for your information. Q22: I can duplicate the issue as well, we expect the WI-Fi should be shutdown as well. May I know do you need a date code or we could arrange a fixed plan in the future FCS firmware. Thank you. BR, Dick

Hi Customer, Thanks, Please go RMA process of the AP. Sorry for your inconvenience. Thank you BR. Dick

Hi Customer, May I confirm the LED status is showing blinks amber for 1second and green for 1second alternatively? If yes, it means the device is still under booting up status and cannot boot up successfully. Please RMA the AP. Below link is the support page, we hope it can help you speed up the process.…

Hi e_mano_e, Welcome to Zyxel forum. There are 3 kinds of WLAN security mode setting. 1. WPA1, it means WPA-TKIP and WPA2-AES, know as WPA2-Mix. 2. WPA2, it means WPA2-AES only. 3. WPA3, it means WPA3 only and when we select WPA3, it will enable "transition mode" to be compatible the client which does not support WPA3.…

Hi, Welcome to Zyxel forum You can buy the mount kit from the online store.…

What should I do if I can’t upgrade the firmware in a short time? 1. If it is not absolutely necessary to manage devices from the WAN side, please disable the FTP/TELNET/SSH/WWW/SNMPv3 service from WAN. These services are disabled by default, so you won’t have to do so unless you have enabled it in the past. 2. If you…

What should I do if I can’t upgrade the firmware in a short time? 1. If you don’t need to deliver automatic firmware upgrade for APs through FTP, please disable the FTP service on the controller. The AP controllers use the CAPWAP protocol as the default design to deliver such updates. 2. If it is still necessary to enable…

What is the impact of NXC2500/5500? Although the firmware is impacted by the vulnerability, it's a lower risk of the current device, below is the detailed information for your reference. The specific account is only used to connect to the embedded FTP server. The account is NOT allowed to login to…

@inchica ZyWALL110 is the same with USG series, FW is available now and you can download from below page: https://www.zyxel.com/support/download_landing/product/zywall_110_310_1100_13.shtml?c=gb&l=en&pid=20160421155049&tab=Firmware&pname=ZyWALL%20110/310/1100