Zyxel_Jay  Zyxel Employee

Hi @kevindd992002 You can refer to the NWA210AX user guidehttps://download.zyxel.com/NWA210AX/user_guide/NWA210AX_V6.45_Ed2.pdf The user guide describes how to use each ap feature. Let me know if you have any questions about the AP feature. Thanks Jay

Hi @KewYK_GoNimbus_SG We didn't have this issue before, but could you share what situation your iPhone has?Does your other device have the same issue?If all the devices have the same issue, you need to check your network setting first. We provide some steps you can refer to. 1. Use ping checks to identify where the point…

Hi @Mike_E Please try to use our tool ZON. Here is the downloadlink:https://www.zyxel.com/tw/zh/products/management-and-reporting/zyxel-devices-installation-tool-zon-utility And here is the article to talk you how to use the ZON tool…

Hi @businessuer Could you descript in more detail what the intermittent WiFi user said?We list two conditions about the intermittent WiFiCondition 1: Because the wifi signal is too poor, the wifi will disconnect/connect again and again. We suggest adjusting the user's ap deployment location / adding a new AP or increasing…

Hi @kevindd992002 Regarding "more options and flexibility" with standalone mode, we want to express that you can set up the configuration for a single AP. That is an advantage that you can adjust the setting based on your environment,On Nebula, AP in the same site will set up the same configuration you use SSID tag.Here is…

Hi @Mile_E If you have pressed the reset button for 10~15 seconds and saw the first LED light blink the red light for a few seconds, you have reset the AP. And please wait for the AP boot. Based on the AP status, you can wait for 5 minutes and ping 192.168.1.2. If the AP has responded, you can try to use SSL and HTTP to…

Hi @ IT_Engineering_1 Because the latest version V6.29P0 is temporarily removed due to it has been verified it may cause repeated reboot in worst case scenario, the Nebula Firmware available status will display Upgrade available if the device running non-V6.29P0 firmware and can’t be upgraded. We’ve checked your running…

Hi @kevindd992002 The voucher function is only supported in cloud mode and requires a pro-back license.In order to protect customers who buy licenses, we do not have a pro back function in stand-alone mode.If you need the voucher function, you must purchase a pro-back license. Thanks Jay

Hi @kevindd992002 AP in the standalone mode can be set up in the intranet, and AP doesn’t need to be connected to the Nebula server. The AP log will be stored on the AP. If you do not want the AP log to be stored in the cloud, this mode will be suitable for you. Because Nebula mode is convenient for users to use, the…

Hi @Angel3600 @tsnbroken Because the latest version V6.29P0 is temporarily removed due to it has been verified it may cause repeated reboot in worst case scenario, the Nebula Firmware available status will display Upgrade available if device running non V6.29P0 firmware and can’t be upgraded. We’ve checked your running…

Hi @businessuer We recommend that you can deploy one indoor AP every 15 meters indoors, and one outdoor AP every 50 meters outdoors.After deployment you can take a device to test the signal, and then adjusting the deployment or add new AP.For the Wi-Fi quality, we also recommend that the number of people isn’t over 25, for…

Hi @Angel3600 Please help us check your AP firmware version. If you have upgraded to 6.27 p4, it is the lastest firmware version. Don't worry about the warning "New firmware available" We will fix the display bug as soon as possible.And we will inform you when we fix it. If your version is before 6.27 p4, please PM us your…

Hi @IvanSerra To activate the pro pack feature ,we need all devices in the same organisation have a pro back license. So if you want to use the pro pack feature, you need to buy the others devices liense. Or you just want certain devices to be able to use the Pro Pack feature.You can transfer them to the new organisation…

Hi Customer The main purpose of the AP is to receive wireless packets and forward the information to the next network device, and it does not have the function of restricting the traffic of specific websites. Usually, the problem occurs by your firewall policy or the DNS SERVER cannot analysis Amazon.com successfully.…

Hi @SpaceCB We have two versions of firmware with NR7101.One is the Nebula version which can register Nebula, the other is none Nebula version.You can notice whether your product package has the Nebula logo or not.If your NR7101 is the Nebula version, you can register it on Nebula.And you can refer to this article to…