Zyxel_Melen  Zyxel Employee

Hi all, We are investigating this issue. If you found you cannot access "nebula.zyxel.com" or you cannot use Nebula APP, please change your DNS server for temporarily. For the Windows PC, please reference this video. For the mobile phones, if you're Android, please reference this post to change the DNS server to…

Hi @Gardis, The reason of applications icon disappears might be because your browser or a plugin blocks javascript. Please help check if your browser or a plugin disables/blocks JavaScript. If yes, please enable/unblock JavaScript.

Hi @Andye, Thanks for the feedback. We are investigating this issue. Any Nebula user who faces this issue may change your DNS server to 8.8.8.8 temporarily. You may reference this comment to change the DNS server:

Hi @NordloJan, Thanks for the update. It is happy to hear you are back online now. I connected the VPN to Norway earlier and successfully accessed Nebula Control Center, and also there was no Nebula incident. So we cannot clarify what issue you encountered. Please help to provide more details if you cannot access Nebula…

Hi @Gardis, For the Windows PC, please reference this video. For the mobile phones, if you're Android, please reference this post to change the DNS server to "dns.google". For Iphone, please reference this post.

Hi @Mikkel24, Thanks for your update! @jjkanin @NordloJan @dukisha016 The issue you faced might be because your DNS server has some issue that causes you cannot connect to nebula.zyxel.com. Please help to change your PC's DNS to 8.8.8.8.

Hi @Mikkel24, I connect the VPN to Denmark and successfully accessed Nebula Control Center. Could you describe more details your symptoms? Also, I need your help to change your PC's DNS to 8.8.8.8 and check again if you cannot access "nebula.zyxel.com" due to "DNS_PROBE_FINISHED_NXDOMAIN". Thanks in advance.

Hi @jjkanin & @dukisha016, In addition, I used a VPN to Sweden and Norway to check if I could access Nebula. And the result is yes for both countries.

Hi @dukisha016, Thanks for the update. Could you describe more details your symptoms? If it is like @jjkanin said, could you help to change your PC's DNS to 8.8.8.8 and check again? Thanks in advance.

Hi @jjkanin, Thanks for the detailed information. I would like to clarify if this relates to your DNS server. Could you help to change your PC's DNS to 8.8.8.8 and check again? Thanks in advance.

Hi @NordloJan, We checked the period you reported and there were no outages. Could you share more details with us? This can help us to investigate the login problem. Please let us know these information: The account faced the login issue. The error message of this issue. Thanks in advance.

Hi @Philou To change to standalone mode, please reference this FAQ to remove your switch from Nebula: By the way, would you like to share why you want to use XMG1930 in standalone mode?

Hi @Kilian, So "SSID BSKS-Hotspot with deactivated L2 Isolation and activated captive portal → works." means the captive portal shows up, right? To investigate deeper, could you allow me to access your firewall to check your firewall's configuration first? I will send you my public IP in the private message. Thanks in…

Hi @splash, Not sure if these FAQ meets your requirements. Please feel free to let me know if these FAQs don't meet your requirements.

Hi @Kilian, The captive portal shows up after the client can resolve DNS. Please check your OPNsense firewall's policy rule if it allows this VLAN traffic. I used the configuration below and my clients can automatically pop out the captive portal page. And if my OPNsense firewall doesn't allow VLAN 2 traffic, the captive…