Zyxel_Can  Zyxel Employee

Hi @LeviPonti, Can you please share some information with me about this problem? 1- What's the firmware version for your USG210? 2- Do the LAN users can go to internet during you can't access the Web GUI? 3- What do you mean by “ping work normally the request time out” ? Can you please explain? Do you mean you can ping the…

Hi @Mario, IP reputation database is major focus on IPs detect with scan/attack/sent spams mail behavior, IPs of proxy server, Tor network, or botnet C&C servers. This IP is a compromised site so that it not be categorized in the cloud database. Instead, it already be categorized as a phishing site in URL threat filter…

Hi @ICLUB, I've tested this in our labs. RDP connection works fine. Ping to RDP server is around 8-10ms. Can you please share some information with me; 1- What's the topology for this RDP through SSL VPN connection? In lab I tested like the following topology; PC - Wi-fi - SSL VPN to RDP's gateway - LAN1 - RDP Server 2-…

Hi @dirsve, Unfortunately, currently there’s no direct way to convert USG50’s configuration to USG FLEX 200’s since there’re some hardware identification difference, also USG50 is legacy model. Please try to configure USG FLEX 200 device from the beginning.

Hi @victor_kirichenko, For that you will need to configure a Policy Control rule under Configuration > Security Policy > Policy Control menu as following; You will need 2 Policy Control rules for that; First one is for allowing AD users. Second rule is for reject rest of the LAN1 users. Please make sure that Allowing…

Hi @PAD, Can you please share following information with me by private message so I can check that for you? 1- Purchase order of the license. 2- Two myZyxel.com accounts. Best regards.

@Hi Fabio, Please share some information with us for better understanding; 1- Did you try to run SecuExtender software as Administrator? 2- Are you able to connect to SSL VPN with SecuExtender? Is the issue that you can never connect to VPN or it sometimes disconnect from SSL VPN? 3- Does that issue always occurs? 4- Can…

Hi @treellama, Can you please share some information for better understanding; 1- What's the model of the Zyxel device and firmware version? 2- Did you try to implement this feature with “Use Multilingual file” option? (Configuration > Object > Auth. Method > Two-factor Authentication > Delivery Settings > Message > Use…

Hi @phphil, Could you please share your IKE and IPSec logs with me by private message? Best regards.

Hi @Wayne998 Can you please share some information with us for better understanding; 1- What's the model name of the Zyxel device? 2- What's the firmware version of the Zyxel device? 3- What kind of hardware acceleration you are talking about and where did you get this information? Best regards.

Hi @Mario, It's not possible to download and upgrade the firmware over SSH for Zyxel devices. Currently there are two ways for firmware upgrade. 1 - Downloading firmware files and upgrading by local firmware option. 2 - Upgrading firmware directly from the cloud. We suggest customers to upgrade their firmwares using the…

Hi @Agron, Can you please try to choose wan1 interface for Query via option in the following path; Configuration > System > DNS > Domain Zone Forwarder > DNS Server with 8.8.8.8 IP address. Best regards.

Hi @DanP_US Can you please share the device's serial number with me by private message? Best regards. 

Hi @FPI, Please share some information with us for better understanding; 1- What's the firmware version of USG40W? 2- How did you make this speed test for Wi-Fi? How far you were with the USG40W when you were making this speed test? 3- How many device were connecting when you were making this speed test? 4- Did you make a…

Hi @GateArray, The difference as following; ATP series offers ATP + Sandboxing solutions mainly for Business with highly confidential digital assets that requires advanced security protection. USG FLEX SERIES offers USG FLEX + UTM Licenses mainly for Business/individual that requires multiple security functions. For full…