Zyxel_Eric  Zyxel Employee

Dear @Ullrich, 1. What is the firmware version of your NBG6515? 2. Can you share the related log on NBG6515? 3. Have you tried to reset the NBG6515? See any improvement? 4. What kind of E-mail service that you used? And is there any problem with received E-mail? 5. If this issue only happened in the E-mail, please check…

Dear @hps_1532 , 1. Please provide your network topology. 2. What is the problem when you connect Modem and the Multy? 3. Can you provide some screenshots or video to describe your issue? Regards.

Dear Sir, Access Control Feature will only transfer to the AiShiled when you activated it, and the Access Control will back to Multy App after the AiShield license expired. However, you can get many advanced features on AiShiled, such as device usage observation, content filtering, threat detection, etc. Please refer to…

Dear Yuri, Have you try to upgrade the iOS version, and then install the Multy, will it work? If this issue still happened after the iOS upgrade, please send feedback from the Multy App, and we can assist you via mail, thanks.

Hi @w8rn8r, 1.Can you share the screenshot of Multy App which relates to your issue? such as the device which has different subnet, no IP devices, the Parental Control list. 2. What is the different subnet? Was it 192.168.141.X? This subnet is for the guess wifi. 3. If there is a device which without an IP, please refresh…

Hi @Ashenshugar , After our investigate, the IPS does block the Win10 upgrade server, we will fix this issue on next IPS signature data update. If there is a similar issue that happened in the feature, please add the threat IP/Link to the trusted list. Please follow the below steps to add it into the trusted list, it can…

Dear @Gagac , 1. Please provide your Network topology, please also let us know the device on the wan port of Multy 2. May I know your current status, is the Multy still glow red, and the Internet is still working? 3. Can you try to connect your PC to Root Multy and "ping 8.8.8.8", will it work?

Hi @Ashenshugar, In order to provide you with better assistance, we have contacted you via private message. Please kindly check your message box.

Dear Sir, 1. Do you mean that you can install the Multy, and set up the SSID/Password of wifi, but it failed at the step after the SSID setting? 2. How do you factory reboot the Multy? by the factory reset button? 3. Is this issue always happened on the same steps of setting?

Dear Sir, During the email contact, your PC which connected to the Multy does successfully access the google server via the routing tracing commend "tracert www.google.com". Please let me know if you still have any issues with the Multy System. Best regards, Eric 

Hi @shayanitalia, We have contact through the forum live chat mail, please check your mailbox of our response. Thank you.

Hi @Zemfira, We have received your feedback from Multy App, and we will assist you directly via mail. Best Regards, Eric

Hi @mmakirah, With your topology, you will have to set two different Sites in your Multy App instead of one. Modem-----GS1900------<WAN>Multy1 |-----------<WAN>Multy2 According to your description, you want to try the Ethernet backhaul on those two Multy, however, you should connect them as below topology.…

Hi @Toube, Thank you for interested in Multy Plus, Please refer to the below information. Multy Plus is a tri-band mesh AP, and Multy Plus can handle a maximum of 6 Multys in one system, each Multy can also be an independent router with different networks. Multy Plus support Ethernet backhaul connection (Please refer to…

Hi @freddrichsigh Multy X will require a smartphone to install the Multy system and manage it with Multy App. Please refer to the FAQ:https://homeforum.zyxel.com/discussion/154/does-multy-x-have-a-web-interface-for-configuration#latest