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How can I check the USB storage from the Dashboard on the USG Flex H models?
Question: How can I check the USB storage from the Dashboard on the USG Flex H models? Answer: The user can navigate to the Dashboard and click on 'Storage' to view the current USB storage information, as shown below:
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How to Disable 2FA on USG FLEX H via Configuration File
Question: I copy a configuration file from one USG FLEX H firewall to another and are locked out due to 2FA settings being copied over. I cannot access the original firewall because it is sent for RMA. How to disable 2FA by modifying the configuration file? Answer: To disable 2FA and regain access to the USG Flex 200HP,…
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How to collect diaginfo on H series by CLI?
Question: Sometime the WebGUI might be unavailable, you have to collect Diaginfo on H series by CLI Answer: 1)Log in by SSH or serial console. 2)Perform the following command h> cmd diagnostics diaginfo collect ac start Check the collect status h> show diagnostics diaginfo collect status
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How to test Nebula status?
Question: How to test Nebula status? Answer: Maintenance > Diagnostics > Network Tool 1)And select "Nebula Status" click Test 2)It disaply all test processing
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How to Check CPU Temperature and Ensure Proper Operating Temperature [USG FLEX H]
Background and Scenario: Monitoring your device's temperature is crucial to prevent overheating issues that could lead to performance problems like freezing or unexpected reboots. Regularly checking the CPU temperature helps ensure your device is operating within a safe temperature range. Answer: For medium or larger…
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If the USG FLEX H is running with the date firmware, where could I download an official firmware?
Question: If the USG FLEX H is running with the date firmware, I cannot upgrade it to the latest official firmware by clicking "Cloud Firmware". Because the official firmware is unavailable on myZyxel.com, I cannot upgrade it by clicking "Local Firmware". Where could I download an official firmware release to successfully…
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How to collect diag-info from web GUI for USG FLEX H series?
Please navigate to Menu > Maintenance > Diagnostics > Diagnostics > Diagnostics Collect Status to click the "Collect Now" button to collect. Once the diag-info is collected, you will find the file in DIagnostic Files. Please select and download it.
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Can I move the order of Security Policy by CLI on FLEX H series?
Question: Can I move the order of Security Policy by CLI on FLEX H series? Answer: The order of Security Policy can't move by CLI, you have to move by GUI
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Can I rename Security Policy on FLEX H series ?
Question: Can I rename Security Policy on FLEX H series ? Answer: The name of Security Policy can't change, you have to remvoe and add again.
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How to Convert Configuration from USG 310 (Legacy USG) to FLEX H Series
Question: How to Convert Configuration from USG 310 (Legacy USG) to FLEX H Series Answer: Currently, there is no plan to create a configuration converter specifically from Legacy USG to FLEX H Series.
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How to Address Configuration Converter for USG FLEX 700H
How to Address Configuration Converter for USG FLEX 700H Customer Question: Dear support, I saw there are converters for USG 310 to Flex 700, but there is no USG 310 to Flex 700H. When will it be available? Zyxel Response: Dear Paul, Thank you for reaching out with your question regarding the configuration converter.…
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How to configure USG FLEX H to send configuration file over Email?
Question: How to configure USG FLEX H to send configuration file over Email? Answer: Go to System > Notification and configure Mail Server. Go to Maintenance > Firmware/File Manager > Configuration File. Select the configuration file and click "Email".
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How do I collect the packet file via a USB drive on the USG Flex H models?
Question : How do I collect the packet file via a USB drive on the USG Flex H models? Answer : For instance, if the user wants to collect the packet file from the ge1 interface via a USB drive on the USG Flex 500H, they can refer to the steps below: Navigate to Maintenance > Diagnostics > Packet Capture > Choose the…
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How do I find the collected file from the USB drive?
Question : Once the user collects files (such as logs, diaginfo logs, and packet files) from the USG Flex H model via the USB drive, how can they find those files on the USB drive? Answer : The user can find the collected folder at the root path of the USB drive. For instance, if the user collects files from the USG Flex…
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Must I remove the USB drive from the USG Flex H to retrieve the log file?
Question : Must I remove the USB drive from the USG Flex H to retrieve the log file? Answer : The user can download the log file collected on the USB drive directly from the local Web GUI, which is convenient and does not require removing the USB drive from the firewall. Please navigate to Maintenance > Diagnostics >…
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How do I collect the event log via a USB storage on the USG Flex H model?
Question : How do I collect the event log via a USB drive on the USG Flex H model? Answer : STEP1. Ensure the USB drive is plugged into the USG Flex H model. STEP2. Navigate to Log & Report > Log Setting and enable "Collect the Log Message to the USB Storage." Once enabled, the device will start collecting log messages to…
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How do I display the all running configuration via CLI on the USG Flex H model?
Question: The user may want to check the current running configuration via CLI for troubleshooting purposes. How can this be done? Answer: The user can enter the CLI command show config running | no-pager to display the entire running configuration.
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How do I set up 2FA login for users on the Web-GUI of USG Flex H models?
Scenario : The user may want to set up 2FA login on the USG Flex H models for better security protection. This article will guide you through the setup process. Answer : Navigate to User & Authentication > User Authentication > Two-factor Authentication > Enable 2FA feature and choose 2FA authentication for We service. Add…
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How to use the CLI to check if the security policy is enabled or disabled on the USG Flex H model?
Question : In this FAQ: How to use CLI to enable and disable security policy? And this FAQ will guide you on how to use the CLI to check if the security policy is enabled or disabled on the USG Flex H model. Answer : Please use the CLI "show config vrf main secure-policy enabled" to check the result. usgflex200h> show…
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How to creat bulk addresses object by CLI
You may have requirement to import the bulk addresses as block list Question: How to creat bulk address object by CLI ? Answer: 1)Open a textbook, and edit to the following content object address-object address {Object Name} type cider {Address with Subnet} For example: object address-object address Attack1 type cidr…