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How to change my Password ?
Question: How to Change my Password ? Answer: 1)Log in your Firewall by Web GUI 2)Navigate to "User & Authentication" > "User/Group" > "User", Click the user which you want to change password.
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How to Change my router name ?
Question: How to Change my router name ? Answer: 1)Log in your Firewall by Web GUI 2)Navigate to "System" > "Settings", change the Host Name
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Why Are Live Tools Missing in the Nebula App?
Question: When we open a site in the Nebula app and go to Firewall, the "Live Tools" tiles are missing. There is no option to restart the device from the app, Answer: Currently, Nebula APP doesn't support Live Tools or restart feature. You can restart the firewall via Nebula portal or local web GUI only.
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Does Nebula Support for USG FLEX H Series Firewall WAN Usage Reports
Question: How can I get daily, weekly, and monthly firewall WAN usage reports, including "Security gateway usage" graphs, for my USG FLEX H series device in Nebula? Answer: The USG FLEX H series, including models like the USG FLEX 700H, does not support traffic usage reporting to Nebula's 'Monitor - Firewall - Summary…
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How do I check the port status information on the USG Flex H model using the CLI?
Question : How do I check the port status information on the USG Flex H model using the CLI? Answer : The user can use the CLI command show port status to check the port name and up/down status, as shown below:
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How do I change the WAN trunk algorithm settings on the USG Flex H model using the CLI?
Question : How do I change the WAN trunk algorithm settings on the USG Flex H model using the CLI? Answer : For example, the user would like to change the WAN trunk algorithm from Spillover to Weighted Round Robin in the WAN1-Active profile on the USG Flex 200HP. Please refer to the below CLI : usgflex200hp> show config…
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How do I check the WAN trunk settings on the USG Flex H model using the CLI?
Question : How do I check the WAN trunk settings on the USG Flex H model using the CLI? Answer : The user can use the CLI command show config vrf main interface-group to check the WAN trunk configuration, as shown in the following result. The corresponding trunk settings in the Web GUI are shown below.
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How can I check the service group object on USG Flex H model using the CLI?
Question : How can I check the service group object on USG Flex H model using the CLI? Answer : The user can run the CLI command "show config object service-object group Service Group object name" to check the service group object settings on the USG FLEX H model. For example, the user checks the service group object…
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How can I check the current address objects on a USG FLEX H model using the CLI?
Question : How can I check the current address objects on a USG FLEX H model using the CLI? Answer : The user can run the CLI command "show config object address-object address" to check the current address object settings on the USG FLEX H model, as shown below: The corresponding address object settings in the device GUI.
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Is the Zyxel Converter tool available for migrating from the VPN series model to the H series model?
Question : Is the Zyxel Converter tool available for migrating from the VPN series model to the H series model? Answer : Yes, the Zyxel Converter tool (https://convert.cloud.zyxel.com/) supports this function. The user can select legacy VPN series models (VPN50, VPN100, VPN300, VPN1000) and migrate them to USG Flex H…
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What is the warning threshold of the memory usage of the USG Flex H model?
Question : What is the warning memory usage threshold of the USG Flex H model? Answer : The warning memory usage threshold of the USG Flex H model is 80%. Once it reaches 80%, the user can view the alert system log message under Log & Report > Log / Events > System.
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[USG FLEX H] How to download configuration file via Local WEB GUI?
At times, you may be asked to provide the configuration file for further troubleshooting. This article will guide you through the process: Access the local Web GUI. Navigate to Maintenance > Firmware/File Manager > Configuration File. Select startup-config.conf and then click the Download button. For more details on the…
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How to install an NTP Server inside the USG Flex H firewall?
Question: How to install an NTP Server inside the USG Flex H firewall? Answer: you can configure the USG FLEX H firewalls to function as an NTP server for your internal devices via the CLI using the following commands: edit running running config# / vrf main ntp server-subnet <priority> {allow| deny}{CIDR subnet| all}…
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How can I show the correct location of the H Firewall?
Question: How can I show the correct location of the H Firewall? Answer: Nebula detects the firewall's location by Cloud management IP. If you want the map to show the correct location in Site-Wide > Firewall page, please click Position Device, and select "Use the following address or coordinates", enter the complete…
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Why I can't upgrade firmware by cloud firmware management?
Qustion: Why I can't upgrade firmware by cloud firmware management? Answer: Please check the event log if there is a log "[Nebula] Automatic firmware update was unsuccessful. Please reboot the device first, then do the firmware update".It means the firewall requests a reboot to release the memory to download the firmware…
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Why I always get CPU core 3/4 as 100% usage when using standard MIB?
Question: Why I always get CPU core 3/4 as 100% usage when using standard MIB? Answer: The utilization values for cores 3 and 4 obtained using the standard MIB do not represent their true utilization. Currently, the Zyxel proprietary MIB is required to obtain the average utilization of the fast-path CPUs (cores 3 and 4).
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Why Can’t Non-Admin Users Access the Firewall WebGUI?
Question: Non-admin users are unable to log in to the firewall. What is causing this behavior, and how can it be resolved? Answer: Non-admin login access will be denied when the Captive Portal function is disabled. If Captive Portal is turned off, the system will automatically block login attempts from non-admin accounts.…
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Why does the WebGUI allow moving rules but the CLI does not?
Question: Why does the WebGUI allow moving rules but the CLI does not? Answer: The WebGUI uses a different mechanism. When you move a rule in the GUI, the system does not directly change the priority of a single rule. Instead, it rewrites the entire rule list in the background to reflect the new order. This behavior is…
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I can't convert ZLD configuation to H Firewall with Sensitive Data Protection enabled.
Question: I can't convert ZLD configuation to H Firewall with Sensitive Data Protection enabled. Answer: When Sensitive Data Protection is enabled, the online converter cannot decode it, so please disable Sensitive Data Protection before downloading the configuration for conversion.
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How can I transfer H Firewall config to a different Nebula org site?
Question: How can I transfer H Firewall config to a different Nebula org site? Answer: When a USG FLEX H series firewall is transferred to a new organization or site in Nebula, its configuration does not automatically transfer and will be reset to default upon removal from its original organization/site. To ensure…