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What's the upgrade procedure for USG FLEX H Series
For the initial installation of the USG FLEX H Series firewall, please using the firmware wizard to upgrade to uOS 1.08 Patch 1 firmware first, and then proceed with the upgrade to uOS1.10 firmware. Models: USG FLEX 100H/ 200H/ 200HP/ 500H/ 700H Utilizing the firmware wizard to upgrade firmware to v1.08 Patch1. Utilizing…
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How do I use the Remote Configurator to access the remote Web-GUI of the USG Flex H model?
Question : How do I use the Remote Configurator to access the remote Web-GUI of the USG Flex H model? Answer : Navigate to Device > Firewall of the Nebula Control Center. Navigate to Live Tool > Remote configurator > Click 'Establish' to initiate the remote link. Copy the remote link. Paste the remote link into your…
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Why is my USG Flex H not updating its configuration from Nebula?
Question: I have installed a new USG Flex H , but it won't update its configuration from Nebula . I have also tried factory resets and different internet connections, but the issue persists. What should I do? Answer: If your USG Flex H is not updating its configuration from Nebula, there are a few steps to follow. Make…
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How do I shut down the USG FLEX H model using the Web-GUI?
Question : How do I shut down the USG FLEX H model using the Web-GUI? Answer : The user can navigate the Web-GUI path Maintenance > Reboot/Shutdown > Enable Schedule Reboot > Click the 'Shutdown' button to reboot the firewall. Once the 'Shutdown' button is clicked, please ensure the PWR/SYS LED is off, then disconnect the…
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How do I reboot the USG FLEX H model using the Web-GUI?
Question : How do I reboot the USG FLEX H model using the Web-GUI? Answer : The user can navigate the Web-GUI path Maintenance > Reboot/Shutdown > Enable Schedule Reboot > Click the 'Reboot' button to reboot the firewall. Once the 'Reboot' button is clicked, the 'Rebooting' message will pop up. Please wait a while for the…
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How do I set up a monthly schedule reboot on the USG FLEX H model using the Web-GUI?
Question : How do I set up a monthly schedule reboot on the USG FLEX H model using the Web-GUI? Answer : The user can navigate the Web-GUI path Maintenance > Reboot/Shutdown > Enable Schedule Reboot > Enable the 'Monthly' checkbox option and set the specific time that the user wants to reboot the firewall monthly, for…
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How do I set up a weekly schedule reboot on the USG FLEX H model using the Web-GUI?
Question : How do I set up a weekly schedule reboot on the USG FLEX H model using the Web-GUI? Answer : The user can navigate the Web-GUI path Maintenance > Reboot/Shutdown > Enable Schedule Reboot > Enable the 'Weekly' checkbox option and set the specific time that the user wants to reboot the firewall weekly, for…
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How do I set up a daily schedule reboot on the USG FLEX H model using the Web-GUI?
Question : How do I set up a daily schedule reboot on the USG FLEX H model using the Web-GUI? Answer : The user can navigate the Web-GUI path Maintenance > Reboot/Shutdown > Enable Schedule Reboot > Enable the 'Daily' checkbox option and set the specific time that the user wants to reboot the firewall daily, for instance,…
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What is the meaning of the symbol during the starting services and config-apply processes?
Question : During the starting services and config-apply processes, the user can observe some symbols, what is the meaning of the symbol during the starting services and config-apply processes? Answer : During the "starting services" and "config-apply" processes, users may observe various symbols representing different…
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How do I switch the language on the Zyxel USG Flex H model?
Question: How do I switch the language on the Zyxel USG Flex H model? Answer : The user can click the Language icon located in the top right corner. Then, choose the desired language. For example, the user selects English. The user selects 繁體中文(Traditional Chinese).
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How do I navigate to the Tutorial Video page from the Web GUI on the USG Flex H models?
Question : How do I navigate to the Tutorial Video page from the Web GUI on the USG Flex H models? Answer: The user can click the Help icon located in the top right corner. Then, click Tutorial Video to be redirected to the page. The user will find many useful tutorial videos to learn how to operate Zyxel products.
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How do I check the Nebula connected status from the dasboard on the USG Flex H model?
Question : How do I check the Nebula connection status from the dashboard on the USG Flex H model? Answer : The user can check the Nebula status from the Dashboard page. As shown below, the Nebula status is Connected. The user can also navigate to the Nebula Control Center path: Site-wide > Monitor > Devices > Firewall to…
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Why I can't recevie VPN Alert logs on H series
Question: Why I can't recevie VPN Alert logs on H series Answer: Currently, the 'Alert Notification' feature only for priority "Alert", but most of vpn logs are known as priority "info"
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How do I perform firmware recovery on USG Flex H series models?
Question : How do I perform firmware recovery on USG Flex H series models? Answer : Below are the steps using the USG Flex 200H with V1.31 firmware as an example. STEP1. Boot up the device and wait for the console message: 'Press any key to enter debug mode within 3 seconds. ..................' then enter the debug mode.…
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How to Monitor WAN Status via SNMP?
If you want to monitor the status of your WAN interface using SNMP, you can use the Object Identifier (OID) .1.3.6.1.2.1.2.2.1.8.X (where X is the interface index). This OID will help you check the operational status of your network interfaces. Here are the steps: * Open your SNMP management tool or command line. * Use the…
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How do I check if the 10G port of the USG Flex 700H is working normally on Nebula?
Question: How do I check if the 10G port of the USG Flex 700H is working normally on Nebula? Answer: Once the 10G SFP connects to the USG Flex 700H the user can navigate to the path of Nebula: Site-wide > Monitor > Device > Firewall > Port > To check the port connectivity status, the user can navigate to the dashboard of…
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Does the USG Flex H model support 10G SFP ports?
Question: Does the USG Flex H model support 10G SFP ports? Answer: Yes, the USG Flex 700H model supports 10G SFP ports on P13 and P14. For instance, when the USG Flex 700H connects to a 10G SFP port on P13, the user can navigate to the dashboard of the local Web GUI to see P13 connected with a port speed of 10Gbps, as…
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Why can't I configure the H series firewall settings in the Nebula?
Question : I have a USG FLEX 200H, but I can't find the firewall entry under Configure. Answer: Currently, USG FLEX H series supports Cloud Monitoring Mode only on Nebula. After you follow the guide in the setup wizard, USG FLEX H will be registered on Nebula. You can use the following features to manage USG FLEX H on…
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How do I check which IEEE standard the PoE port operates under using the CLI?
Question : How do I check which IEEE standard the PoE port operates under using the CLI? Answer : The user can use the CLI "show state poe port port-number" to check the current POE IEEE standard. For instance, the user checks that the mode is AT for Port 3 of the USG Flex 500H, as shown below: usgflex500h> show state poe…
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Does the USG Flex H/HP model support IEEE 802.3af and 802.3at standards for the PoE feature?
Question : Does the USG Flex H/HP model support IEEE 802.3af and 802.3at standards for the PoE feature? Answer : Yes, the USG Flex H/HP model supports IEEE 802.3af and 802.3at. Please refer to the table below: The related article: What is the PoE port number for each USG Flex H/HP model?
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How can I check each services those cost CPU and memory usage on the USG Flex H using the CLI?
Question: How can I check each services those cost CPU and memory usage on the USG Flex H using the CLI? Answer: usgflex100h> cmd debug system ps If your CPU & Memory usage always stay in abnormal usage even there is no much traffic, then you can use CLI for further check which service cost the most of resource.