-
What's the upgrade procedure for USG FLEX H Series
For the initial installation of the USG FLEX H Series firewall, please using the firmware wizard to upgrade to uOS 1.08 Patch 1 firmware first, and then proceed with the upgrade to uOS1.10 firmware. Models: USG FLEX 100H/ 200H/ 200HP/ 500H/ 700H Utilizing the firmware wizard to upgrade firmware to v1.08 Patch1. Utilizing…
-
How to check the physical port number corresponding to a GE port on the USG Flex H via CLI
Question : How to check the physical port number corresponding to a GE port on the USG Flex H via CLI? Answer : The user can use the CLI command show state vrf main interface ethernet <ge number> to check the corresponding physical port number. For example, using show state vrf main interface ethernet ge3 will show that…
-
Why can't I update the firmware via FTP on the USG Flex H model?
Question : Why can't I update the firmware via FTP on the USG Flex H model? Answer : The possible reason is that the system is experiencing insufficient memory (as shown in the warning message below). 552-Insufficient memory for firmware upgrade!! 552 Please reboot the device first, then perform the firmware upgrade.…
-
Why can't a login account with the user type login to the Web GUI of the USG Flex H series model?
Question : Why can't a login account with the user type log in to the Web GUI of the USG Flex H series model? Answer : Starting from firmware version uOS 1.32, if an account that does not belong to the Local Administrator attempts to log in to the Web-GUI page, access will be denied, as shown below: Therefore, starting…
-
What is the SNMP OID for session number on the USG Flex H series models?
Question : What is the SNMP OID for session number on the USG Flex H series models? Answer : The user can retrieve the memory usage using the OID .1.3.6.1.4.1.890.1.15.3.1.19.0, as shown below:
-
What is the SNMP OID for CPU usage on the USG Flex H series models?
Question : What is the SNMP OID for CPU usage on the USG Flex H series models? Answer : The user can retrieve the memory usage using the OID .1.3.6.1.4.1.890.1.15.3.2.4.0, as shown below:
-
What is the SNMP OID for memory usage on the USG Flex H series models?
Question : What is the SNMP OID for memory usage on the USG Flex H series models? Answer : The user can retrieve the memory usage using the OID .1.3.6.1.4.1.890.1.15.3.2.5.0, as shown below:
-
How can we view the top N traffic in the firewall?
Question: How can we view the top N traffic in the firewall? Answer: The information can be viewed under Traffic Statistics > Application Usage. It includes a pie chart to easily identify which protocol or application is generating the most traffic in the network.
-
How can we check if any account or IP has been locked out by the firewall?
Question: How can we check if any account or IP has been locked out by the firewall? Answer: We can check for lockouts via the CLI by running the command: usgflex700h> show lockout-users.
-
How do I disable device HA sync when troubleshooting?
Question: How do I disable device HA sync when troubleshooting? Answer: When troubleshooting a firewall issue, you can temporarily disable device HA to disassociate the unit for debugging purposes. To do this, navigate to System > Device HA > HA Configuration and pause the device HA.
-
How do I check the firewall to NCC connection status?
Question: How do I check the firewall to NCC connection status? Answer: You can check the connection status by navigating to Maintenance > Diagnostics > Network Tool. Select Nebula Status, then click the "Test" button to run the connection test.
-
How do I configure the firewall to reboot on a weekly basis?
Question: How do I configure the firewall to reboot on a weekly basis? Answer: Scheduled reboots are supported on a daily, weekly, or monthly basis. You can configure a weekly reboot by navigating to Maintenance > Reboot/Shutdown.
-
How can I see connected clients on Nebula?
Question: How can I see connected clients on Nebula? Answer: You can view IP/host information by navigating to Site-wide > Clients > Client List. In the Client List, you can see the IP address, MAC address, and OS information. You can also see where the client is connected.
-
How do I configure a VLAN on an H Series firewall?
Question: How do I configure a VLAN on an H Series firewall? Answer: Navigate to Network > Interface > Interface. By default, there are external and internal GE interfaces. Click Add to create a VLAN interface: Interface Type: VLAN Member: Bind the VLAN to a GE interface port VLAN ID: Specify the VLAN ID
-
Where can I see the traffic statistics in NCC for the H series firewall?
Question: Where can I see the traffic statistics in NCC for the H series firewall? Answer: It is not supported in the current design. You will need to log in to the device's local web GUI to check the traffic statistics. Navigate to Traffic Statistics, where you will be able to see Application Usage, Port, Interface, and…
-
How can I view the WAN uptime and downtime for all organizations in MSP portal ?
Question: How can I view the WAN uptime and downtime for all organizations as an MSP? Answer: Currently, MSP portal does not support viewing WAN uptime and downtime for all organizations. This feature is not available at the moment.
-
How to debug an issue where the USG FLEX H model stops responding?
Question : How to debug an issue where the USG FLEX H model stops responding? Answer : The firewall device may experience stops responding for unknown reasons. To troubleshoot this issue, please follow the steps below: Step 1: Prepare a PC and connect it to the USG Flex H firewall using a console cable. Access the CLI and…
-
How to debug an unexpected reboot issue on the USG Flex H model?
Question : How to debug an unexpected reboot issue on the USG FLEX H model? Answer : The firewall device may experience unexpected reboots due to unknown reasons. To troubleshoot this issue, please follow the steps below: Step 1: Prepare a PC and connect it to the USG Flex H firewall using a console cable. Access the CLI…
-
Why can't I upgrade firmware to the latest official version from date firmware?
Question: Why can't I upgrade firmware to the latest official version from date firmware on web GUI (Cloud Firmware) or Nebula? If the USG FLEX H is running with the date firmware, I cannot upgrade it to the latest official firmware by clicking "Cloud Firmware". Because the official firmware is unavailable on myZyxel.com,…
-
What's One-time Schedule and Recurring Schedule?
Question: What's One-time Schedule and Recurring Schedule? Answer: One-time schedules begin on a specific start date and time and end on a specific stop date and time. It's are useful for long holidays and vacation periods. Recurring schedules begin at a specific start time and end at a specific stop time on selected days…
-
How to set up web auth with AD server on USG FLEX H?
Question: How to set up web auth with AD server on USG FLEX H? Answer: Set Up a profile for AD server Go to User & Authentication > User Authentication > AAA Server > AD. Click +Add tocreate a new profile Enter the Server Address and port for Server settings. (10.214.48.XX:389 in this example).Enter the domain name and the…