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Why can't create a excepational cases on the Secureporter For Nebula organization
Question: Why can't create a excepational cases on the Secureporter For Nebula organization? It can't select Nebaul organization Answer: To adjust this for Nebula, please go to the Nebula page to make the changes. This setting is only applicable to on-premise environments.
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How to save all time data on SecuReporter?
Scenario: I want to save all time data on SecuReporter for my devices, how can I do it? Answer: SecuReporter only keeps the data/statistics/logs/activities in recent 30 days. I suggest enabling monthly report, and download all the existing reports.
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Why no WiFi7 features when I add WBE660S to VPN50 AP controller?
Scenario: I have a VPN50, and I add a WiFi AP WBE660S to AP controller, but I cannot configure features related to WiFi7. Answer: VPN50 firmware version stops at 5.37P2, but APC starts support WiFi˙ features on 5.38
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Can I transfer SecuReporter data/statisitcs/analytics from USG40 to USGFLEX100?
Scenario: I want to replace USG40 with USGFLEX 100, can I transfer the existing SecuReporter data, statistics, analytics, logs to the new USGFLEX 100? Answer: Yes, the data on USG40 can be transferred to USGFLEX 100.
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How to transfer SecuReporter data/statistics to another device?
Scenario: I want to replace my firewall, How can I transfer the data/statistics of SecuReporter to the new firewall? Answer: Go to Organization & Device Select the device you want to transfer from Select My account: Transfer the data to the device in your account, or you can transfer to another user's device Select the new…
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How can I download the latest firmware version for USG FLEX and ATP series?
Question: How can I download the latest firmware version for USG FLEX and ATP series? Answer: To obtain a new firmware for USG FLEX and ATP series: Login to your myZyxel.com account at https://portal.myzyxel.com. Navigate to Devices Management > Firmware Download. Select the model and firmware version. Click "Download" to…
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Why does an empty FQDN address group get created as an address group?
Question: Why does an empty FQDN address group get created as an address group? Answer: The current design in ATP and USG FLEX sets the address type of a group based on the member type. If the member is empty, it defaults to the standard address type.In the current design, it is not possible to change an empty address…
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Radius group does not work as expected
Symptom: You used the Filter-ID (11) attribute to identify the Radius Group, but everything did not go as expected. The firewall did not recognize the correct Filter-ID (11) value for the user. Workaround: Because the Firewall only recognizes the first Filter-ID value. For example, if a user "Kevin" has multiple Filter-ID…
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Cannot see Hostname/MAC information in SecuReporter
Symptom: There are no data in Top N Bandwidth Hostname/Top N Bandwidth MAC Solution: You must enable "Device Insight" to fetch those information.
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How to access slave device when you use Device HA
Since slave device only online Heartbeat port. To access slave deivce you need to access Management IP you set up on Device HA pro page. For example: You can access slave device by 1.1.1.2
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My firewall pushes wrong ssl certificate to my https webservice, how can I deactivate that?
Scenario: You can't access WebGUI due to TLS handshake failure. Because you choose the incorrect Server Certificate . Workaround: Change certificate to default by CLI. Router# configure terminal Router(config)# ip http secure-server cert default Router(config)# write
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What to expect when switching between Zyxel Firewall models?
When you replace your Zyxel firewall with another model, the Nebula Control Center (NCC) handles your firewall settings based on the tier and series of the models involved: NCC keeps all firewall settings when replacing a firewall model of the same or higher tier. For example: replace USG FLEX 100 with USG FLEX 200 or USG…
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The DNS content filter is not working
Scenario: The DNS content filter is not working, Already check the settings on GUI is find. -Enable DNS content filter -The profile already applied at Secure Policy " LAN→WAN and LAN→Zywall" Check List: 1) Router(config)# show security-service status dns-content-filter activation: no If the value is "no", please enalbe by…
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What is the scheduled reboot behavior in device HA mode?
Question: What is the scheduled reboot behavior in device HA mode? Answer: When we configure scheduled reboots in device HA mode, the standby device will reboot first. Once the standby device has rebooted successfully, the original active device will proceed to reboot.
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How to check if DoH(DNS over https) is enable on Windows?
Question: How do we check if the DoH is enable on Windows? Answer: To check if DNS over HTTPS (DoH) is enabled on Windows, you can follow these steps: Open Command Prompt by searching for "cmd" in the Windows search bar and selecting the Command Prompt app. In the Command Prompt window, type the CLI netsh dns show global,…
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Unable to import PFX file with intermediate certificates
Symptom: Unable to import PFX file with intermediate certificates Workaround: The import of PFX files containing intermediate certificates is not supported. Please import them separately.
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What does the common error code mean when activating SecuExtender IPSec VPN client?
Error 000: This may happen if you didn't activate SecuExtedner with administrator rights. Please activate the software again with the administrator rights of the Windows OS. Error 031: It means the license number is incorrect, please confirm the license key number again. Error 033: It means the license may have already…
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How to activate Trace mode on the SecuExtender IPSec VPN client?
What is Trace mode? Trace mode allows the VPN application to save logs and debug information to your PC. It gives us more information in Trace mode, it helps us to debug and solve your problem more efficiently. How to activate the Trace mode? Run the SecuExtender. Open the connection panel and press Ctrl+Alt+T How to find…
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Reserved Usernames in USG/ATP Series
In the USG FLEX/ATP series, certain usernames are reserved for system use and cannot be selected by users. These reserved usernames are integral to the system's operation and are pre-defined for specific functionalities. The following is a list of these reserved usernames: It's important to avoid these reserved names when…
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Is it possible to specify the maximum number of simultaneous login actions for non-Hotspot models?
Question: Is it possible to specify the maximum number of simultaneous login actions for non-Hotspot models? Answer: The default action is to block access when the maximum number of logins per account is reached. However, in Non-Hotspot models, you can change this behavior to 'Remove previous users and allow the new login'…