Please check whether the device’s configuration status is up to date or not. If not, please use the default password to log in. The site-wide password can be found in this path: Menu > Configure > Site setting > Device configuration > Local credentials In addition, once the device is running Nebula mode, many…
The site-wide password will be applied once your device finishes the Nebula connection. If your device's configuration status isn’t up to date for the configuration part, please try the default password to log in. In addition, once the device is running Nebula mode, many configurations will be locked. Please configure your…
To view disconnected client log entries, please follow these steps: Step1: go to the 'Site-wide > Clients > All clients Step2: In the client list field, select the type of device you are interested in (access point, switch, or firewall). If you want to see the client log entries of switches, please select"Switch clients"…
Please be aware that only the authority as "delegate" or owner can buy the license.
To distinguish between connection types on Nebula Topology, click on the Info icon on the same page where you're viewing the topology. This will provide definitions and color codings for different connection types, like Mesh or WiFi.
Yes, click "Download PDF" to save a copy of your network topology for offline viewing or sharing.
If you're not seeing other devices on Nebula Topology, you might need to expand the view. Click on the "Expand" Or hit the "+" icon to unfold and see the other devices in your network topology.
The Topology tool in Nebula helps network admins see and understand their network setup. With the new update in Nebula Phase 17.20, you can now see all devices including clients in the network by ticking the "Show all clients" box. Show all clients: When you tick the "Show all clients" box, the Topology tool will show…
It is because this user is authorized to access all sites. If you want to change the authorized status of this account, please navigate to Organization-wide > Organization-wide manage > Cloud authentication to change.
It is because this user is authorized to access other sites. If you want to delete this account, please navigate to Organization-wide > Organization-wide manage > Cloud authentication to delete.
User can change the captive portal reauthentication period according to their scenario. Please change it in Site-wide > Configure > Site settings > Captive portal reauthentication.
It is one day by default for all the login methods. The administrator can change it in Site-wide > Configure > Site settings > Captive portal reauthentication.
When you create the organization/site and you have any typo or some other reasons that you need to change the name on NCC, you can follow the steps below to modify it. Change organization name: * Go to Organization-wide > Organization-wide manage > Organization settings * Modify your organization name and click Save *…
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