-
How to delete a MAC address in Cloud authentication
In Cloud Authentication, there are two locations where MAC Authentication is supported: Site-wide > Configure > Cloud authentication > MAC Organization-wide > Organization-wide manage > Cloud authentication > MAC To delete a MAC address entry from Site-wide > Configure > Cloud authentication > MAC, simply check the box in…
-
How many ACLs are supported on the cloud mode switch?
The switch models that support ACL (Access Control List) can be found by logging into Nebula, then navigating to Help (top-right corner) > scroll down to Device function table > Switch. 2. Based on the switch model, please go to the Download Library, select the corresponding model, and refer to the Release Note. The image…
-
How does NCC decide which accounts receives alerts and notifications?
Site-wide Alert Settings supports two notification methods: Email and In-App Push. For Email Alerts/Notifications, only accounts added on the recipients lists receives email alerts. For In-App Push Notifications, all administrator accounts with at least FULL site-wide privilege receives alerts in the Nebula Mobile App when…
-
Is it possible to adjust the reauthentication period for the captive portal?
Yes, you can modify the reauthentication period to suit your needs. Simply navigate to Site-wide > Configure > Site settings > Captive portal reauthentication to make the changes.
-
How can I see which switch the PC is connected to?
You can check this information by navigating to Site-wide > Clients, the page will display the switch and the specific port the PC is connected to. Additionally, you can customize the displayed fields by selecting the desired options from the menu icon on the right-hand side. If you encounter any other issues, please help…
-
How to create a vlan on Nebula?
Nebula is designed to simplify configuration, allowing you to set up VLANs directly on the ports. For detailed instructions, please refer to the guide at the following link: If you encounter any other issues, please help create a post here and tag @Zyxel_CSO , or create a ticket directly to reach us.
-
How to create a LAG
For detailed information about the LAG (Link Aggregation Group) feature and how to configure it, please refer to the link below. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO , or create a ticket directly to reach us.
-
Is it possible to change the switch password via nebula?
Refer to the link for detailed instructions: If you encounter any other issues, please help create a post here and tag @Zyxel_CSO , or create a ticket directly to reach us.
-
How to manage nebula times
Currently, Nebula does not support custom NTP server configuration. For more information, visit the detailed guide here: However, users can adjust the time zone settings to align with their local time. To set the local time zone: Navigate to Site-wide > Configure > Site settings. Select the appropriate time zone for your…
-
Select the users in Site wide > cloud authenication, the Remove button is grayed out
Q1: Why is the Remove button grayed out when selecting users in Site-wide > Cloud Authentication? Description: In the Authorized field, it displays "ALL Sites." The Authorization button (to the left of the "Remove" button) is also grayed out. This occurs because the user account was created under Organization-wide >…
-
How can I import many cloud authentication MAC addresses?
Please navigate Menu > Site-wide > Configure > Cloud authentication > MAC tab. Click the import button and download the template. Type in the MAC address you want to import and save the file. Then upload to Nebula. Nebula will add these MAC addresses to this site.
-
How do I change my Nebula site password?
If you want to change my Nebula access point password, you can follow the steps below: Navigate to Configure > Site Settings > Device Configuration Adjust the password Click Save button Note: The Nebula site password is used to log in to the local GUI of all devices managed by that Nebula site.
-
System Alert – Alert Aggregation
Alert aggregation is a feature in Nebula Control Center (NCC) that allows administrators to condense multiple similar notification events into a single notification. This helps reduce notification overload and makes it easier for users to manage alerts on their mobile devices. How Alert Aggregation Works Aggregation…
-
System Alert Email on Base Pack
Previously, sending system alert emails was a feature exclusive to the Pro Pack in Nebula Control Center (NCC). However, feedback from users and competitive analysis revealed that many cloud network management platforms offer email alerts without additional charges. Users also expressed concerns about needing to purchase…
-
Why cannot I use the site-wide password to login my device?
Please check whether the device’s configuration status is up to date or not. If not, please use the default password to log in. The site-wide password can be found in this path: Menu > Configure > Site setting > Device configuration > Local credentials In addition, once the device is running Nebula mode, many…
-
Will the site-wide password be applied to my devices?
The site-wide password will be applied once your device finishes the Nebula connection. If your device's configuration status isn’t up to date for the configuration part, please try the default password to log in. In addition, once the device is running Nebula mode, many configurations will be locked. Please configure your…
-
How to view disconnected client log entries?
To view disconnected client log entries, please follow these steps: Step1: go to the 'Site-wide > Clients > All clients Step2: In the client list field, select the type of device you are interested in (access point, switch, or firewall). If you want to see the client log entries of switches, please select"Switch clients"…
-
Why the purchase license button is grayed-out in License & Inventory page.
Please be aware that only the authority as "delegate" or owner can buy the license.
-
How can I differentiate between connection types on Nebula Topology?
To distinguish between connection types on Nebula Topology, click on the Info icon on the same page where you're viewing the topology. This will provide definitions and color codings for different connection types, like Mesh or WiFi.
-
Can I download a copy of my network topology from Nebula?
Yes, click "Download PDF" to save a copy of your network topology for offline viewing or sharing.