How to delete a MAC address in Cloud authentication

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Zyxel_HsiuTe
Zyxel_HsiuTe Posts: 61 image  Zyxel Employee
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edited May 2025 in Site-wide settings

In Cloud Authentication, there are two locations where MAC Authentication is supported:

  • Site-wide > Configure > Cloud authentication > MAC
  • Organization-wide > Organization-wide manage > Cloud authentication > MAC

To delete a MAC address entry from Site-wide > Configure > Cloud authentication > MAC, simply check the box in front of the MAC address and click the Remove users button.

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If the Remove users button remains inactive when selecting a MAC address from the Site-wide page, it means the entry was created under Organization-wide manage > Cloud authentication > MAC.

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In this case, you must go to the Organization-wide section to remove it.

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If you encounter any other issues, please help create a post here and tag @Zyxel_CSO , or create a ticket directly to reach us.

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