Why cannot I use the site-wide password to login my device?
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Zyxel_Melen
Posts: 4,650 
Zyxel Employee
Zyxel Employee
Please check whether the device’s configuration status is up to date or not. If not, please use the default password to log in.
The site-wide password can be found in this path: Menu > Configure > Site setting > Device configuration > Local credentials
In addition, once the device is running Nebula mode, many configurations will be locked. Please configure your device on the Nebula control center.
Note: USG FLEX/ATP runs in Nebula monitoring mode, and USG FLEX H will keep the local admin password.
Zyxel Melen
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