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Does the Web Console support the "Edit Running Config" feature on the USG Flex H model?
Question : Does the Web Console support the "Edit Running Config" feature on the USG Flex H model? Answer : Yes, it does. Regarding this FAQ : How to operate the Web Console function on the USG Flex H model? The user can execute CLI commands in the Web Console and exit the current running configuration through it. For…
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How to operate the Web Console function on the USG Flex H model?
Question : How to operate the Web Console function on the USG Flex H model? Answer : Starting from firmware version V1.30, the USG Flex H model supports the Web Console feature in the Web GUI. Users can click the Web Console icon to open the Web Console page and operate it, as shown below: The user can execute CLI commands…
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Why does the error message 'err: firmware incompatible' appear when updating the firmware?
Question : Why does the error message 'err: firmware incompatible' appear when updating the firmware? Answer : The possible reason is that the user uploaded the wrong firmware bin file. Please ensure the firmware bin file to be updated is correct.
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How can I unmount the USB storage on the USG Flex H models using CLI?
Question : The user can refer to this article How can I unmount the USB storage from the USG Flex H models? to check on how to unmount the USB storage through the Web-GUI. This article will guide the user on how to unmount the USB storage using CLI. Answer : The user can use the CLI command "cmd usb-storage unmount" to…
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How can I mount the USB storage on the USG Flex H models using CLI?
Question : The user can refer to this article How can I mount the USB storage on the USG Flex H models after unmounting it? to check on how to mount the USB storage through the Web-GUI. This article will guide the user on how to mount the USB storage using CLI. Answer : The user can use the CLI command "cmd usb-storage…
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How can I mount the USB storage on the USG Flex H models after unmounting it?
Question : The article 'How can I unmount the USB storage from the USG Flex H models?' guides users on how to unmount the USB storage, and this article will guide users on how to mount the USB storage again. Answer : The user can navigate to the Dashboard, click on 'Storage,' and then click 'Connect' to mount the USB…
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How can I unmount the USB storage from the USG Flex H models?
Question : How can I unmount the USB storage from the USG Flex H models? Answer : The user can navigate to the Dashboard, click on 'Storage,' and then click 'Disconnected' to unmount the USB storage, as shown below: Once it is successfully unmounted, using the CLI command 'show usb-storage' will show that the status has…
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How can I check the USB storage using CLI on the USG Flex H models?
Question: How can I check the USB storage using CLI on the USG Flex H models? Answer: The user can use the CLI "show usb-storage" to check the current USB storage information, as shown below:
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How can I check the USB storage from the Dashboard on the USG Flex H models?
Question: How can I check the USB storage from the Dashboard on the USG Flex H models? Answer: The user can navigate to the Dashboard and click on 'Storage' to view the current USB storage information, as shown below:
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How to perform the speed test on the Web-GUI of the USG Flex/ATP model?
Question : How to perform the speed test on the Web-GUI of the USG Flex/ATP model? Answer : The USG Flex/ATP model has a built-in speed test tool. To perform the speed test, follow these steps: Navigate to Maintenance > Diagnostics > Network Tool > Select Speed Test > Choose the WAN interface that you want to test. Select…
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How do I collect the packet file via a USB drive on the USG Flex H models?
Question : How do I collect the packet file via a USB drive on the USG Flex H models? Answer : For instance, if the user wants to collect the packet file from the ge1 interface via a USB drive on the USG Flex 500H, they can refer to the steps below: Navigate to Maintenance > Diagnostics > Packet Capture > Choose the…
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How do I find the collected file from the USB drive?
Question : Once the user collects files (such as logs, diaginfo logs, and packet files) from the USG Flex H model via the USB drive, how can they find those files on the USB drive? Answer : The user can find the collected folder at the root path of the USB drive. For instance, if the user collects files from the USG Flex…
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Must I remove the USB drive from the USG Flex H to retrieve the log file?
Question : Must I remove the USB drive from the USG Flex H to retrieve the log file? Answer : The user can download the log file collected on the USB drive directly from the local Web GUI, which is convenient and does not require removing the USB drive from the firewall. Please navigate to Maintenance > Diagnostics >…
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How do I collect the event log via a USB storage on the USG Flex H model?
Question : How do I collect the event log via a USB drive on the USG Flex H model? Answer : STEP1. Ensure the USB drive is plugged into the USG Flex H model. STEP2. Navigate to Log & Report > Log Setting and enable "Collect the Log Message to the USB Storage." Once enabled, the device will start collecting log messages to…
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How do I display the all running configuration via CLI on the USG Flex H model?
Question: The user may want to check the current running configuration via CLI for troubleshooting purposes. How can this be done? Answer: The user can enter the CLI command show config running | no-pager to display the entire running configuration.
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How long will the remote SSH session be maintained on the Nebula firewall?
Question: The user used to use the Remote SSH feature to debug the device. How long will the remote SSH session be maintained on the Nebula firewall? Answer: Once the remote SSH session is established on Nebula, it will remain active for 30 minutes. After 30 minutes, the user will need to re-establish the remote SSH…
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How do I set up 2FA login for users on the Web-GUI of USG Flex H models?
Scenario : The user may want to set up 2FA login on the USG Flex H models for better security protection. This article will guide you through the setup process. Answer : Navigate to User & Authentication > User Authentication > Two-factor Authentication > Enable 2FA feature and choose 2FA authentication for We service. Add…
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How do I switch the boot partition number on the ATP/USG Flex models via CLI?
Question : How do I switch the boot partition number on the ATP/USG Flex models? Answer : For instance, the user can use the CLI command below to set the boot partition number to 2. Once set, the firewall will reboot immediately. Router# configure terminal Router(config)# set firmware boot number 2 Welcome to ATP100…
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How to find the running-config in the collected diag-info file for USG Flex/ATP models?
Question : How to find the running-config in the collected diag-info file for USG Flex/ATP models? Answer : When the user collects the diag-info log from the USG Flex/ATP firewall for troubleshooting purposes, they can find the running-config in the diag_zysh_common.dbg file. If you navigate to 'show running-config,' you…
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How to use the CLI to check if the security policy is enabled or disabled on the USG Flex H model?
Question : In this FAQ: How to use CLI to enable and disable security policy? And this FAQ will guide you on how to use the CLI to check if the security policy is enabled or disabled on the USG Flex H model. Answer : Please use the CLI "show config vrf main secure-policy enabled" to check the result. usgflex200h> show…