Alcapone

Thanks Nebula_Dean, I have made contact with support.

I did create the organization and site, then add the AP to it, but it insists it's offline. I have also added a new AP which is working fine.

I have a similar situation, i.e. i need to move a device from one organisation to another (though they are the same, the previous IT Manager left without leaving any details for the account). Where do I raise a ticket?

Having figured out a bit more, I presume It's offline in the account I set up but is online in another account (I can connect to it and access the Internet). What's happened is the previous IT Manager left without giving details of his account, so I've had to set up a new account and need to set up the devices in the new…