Darryl  Freshman Member

Thank you, Emily. I can assure you that as a retired individual, I'm not going to be replacing the firewall that I just bought in another year just for this feature. I was an IT professional for well over 40 years, and have a fairly complex networking infrastructure for a home. But this feature lag is just another one of…

@PeterUK Gotcha on both, thank you. It's been a long week. ;-) Right now I have the connection check turned off, per your prior suggestions. This weekend, when I'm going to be around I'll turn it back on using IP addresses as you suggest for said connectivity check. Thanks again for your help and support!!! ...Darryl

@James, I'm not quite following you here when you say: "To look into the root cause, we have to check the ping behavior, check if the device didn't accept the ping response from the target IP address, or anything else." Which device? The FW? How would I do that... the logs roll pretty fast and furious when this happens, as…

Just an update... it's been three days without an outage since I made the changes you recommended. Thank you!!! ...Darryl

Ok... will do. Will post results. Thanks, ...Darryl

James, Took another hit today just after noon local time. I couldn't get to The Internet. Collected diagnostic data (that's the first file). I rebooted the modem and still couldn't get to The Internet, did NOT do a DHCP Refresh on the WAN1 connection (P2). -Finally- after doing a DHCP refresh on P2 (WAN1) TWICE, the…

James, it happened again roughly 24 hours after the last hit got resolved ... then after I gathered this diagnostic information and got things back up, it took another hit. In all cases, diagnostics from the ISP side of things show no issues. It's now 02:00 hours here and I'm beat. Attaching the first of tonight's…

Ok... tonight sometime after 11pm, I lost Internet connectivity. I gathered the diagnostic data, tried a DHCP Renew on the primary address, no joy there. I -could- ping the gateway address, however that was given to the FW. So, I collected diagnostic data as requested. I then gave the command from the service provider's…

Thanks, James... got it! Sill do this next go-around. ...Darryl

Thanks for the welcome and your reply. I will have to wait until the next firmware update to grab the diagnostics you requested. This happened when I first installed the firewall with new firmware, and I thought it might have been just a fluke. When I installed 5.32, the problem reoccurred and exhibited the same symptoms.…