Comments
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Hi @GUAGGIO , Can you share your router fw and module fw? (you can see these info from Firmware upgrade page) thank you.
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Hi @Stosun , Upon checking, the fw is build for O2SK. We will suggest you check with your ISP first, they should able to provide assistance on this. thank you.
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Hi @Theseus23_ , We will suggest to contact support on this module fw upgrade inquiry. Zyxel would be able to assist, thank you.
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Hi @Ultrabeat , Please check the inbox message, would like to confrim some needed information to proceed your inquiry. thank you.
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Hi @asddsa, For fw related issue, please contact EE for support. Sorry we can not provide the service here regarding your inquiry. thank you.
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Hi @RBZyxel , From your statement, it seems like the product was delivered by SP-THREE UK. If it was installed with the SP fw, we are not able to provide that specific firmware. If you have any fw problem, please seek advice from SP-THREE UK. thank you.
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Hi @giuppo77 , I think Zyxel support team will prepare an official path for upgrading the module fw to the latest one. Please give them some time, thank you.
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Hi @compact , It's not possible to disable the leds of the LTE5398-M904, thanks for checking!
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Hi @TemporisCaptial , Thank you for providing the crucial info. Is your sim a 5G sim card? can you check the supported 5G band and select that specific band on GUI? by accessing Broadband>Cellular Band>Band Management disable Band auto selection. Thank you !
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Hi @TemporisCaptial , We suspect issue may relate to the thickness of nano SIM card and nano adapter, is it possible that you add duct tape in the back of the SIM card and adapter to increase the thickness and see if slove the issue? thank you !
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Hi @Eugeene , May we know where did you purchase this device? the device only sold to Internet service provider, so the ideal way is to find your ISP for support. thank you !
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Hi @Albatrax74 , That's a great idea, can you describe the usage? or in which device we can refer to? thank you !
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Hi @ChrisRJohansson , Can you specify how would you like LTE3301 to behave? so we can help you here. thank you !
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Hi @RCOO , How's the signal strength? my understand is if the signal is weak, the throughput will not be good. So I assume when the download speed is not good, the signal strength might be weak. thank you.
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Hi @McGonky , If you want to select specific band, please access Broadband>Cellular Band>Band Management disable Band auto selection, and from here you can select the specific band, thank you !