Glenn_Smith

Comments

Many thanks for that. It's solved the problem. I've set the DNS to 8.8.8.8 and I'm now able to check on the firmware update and download apps.

in NFS install fails with 'Unknown Error', firmware update fails with 'Connection to server hung' Comment by Glenn_Smith June 2023
The NFS app download gets to 25% and then fails with an unknown error. I'm still not able to access the server to check on a firmware update.

in NFS install fails with 'Unknown Error', firmware update fails with 'Connection to server hung' Comment by Glenn_Smith June 2023
For the TCP/IP general settings I've set up a manual IP address for the DNS server. Within the network interface for LAN1 I've configured the Ipv4 manually. Is that the best approach? I'm not sure what the gateway IP address should be for the Ipv4 configuration.

in NFS install fails with 'Unknown Error', firmware update fails with 'Connection to server hung' Comment by Glenn_Smith June 2023
Just a quick update. I've configured UPnP port mapping on the NAS and confirmed that the router is set up to allow UPnP. The port mappings are visible on the router UPnP client list. I'm not able to add any apps to the device or update the firmware. When the device was first installed I was able to update the firmware.

in NFS install fails with 'Unknown Error', firmware update fails with 'Connection to server hung' Comment by Glenn_Smith June 2023
What's the best way to check? There is a LAN cable installed and I can connect to it on my local network.

in NFS install fails with 'Unknown Error', firmware update fails with 'Connection to server hung' Comment by Glenn_Smith June 2023