VoIP2022  Freshman Member

Hi Tony, Thanks for sharing the manual. But the manual assumes the "VoIP Settings" button is there and instructs how to use it to set VoIp. But, in this case, teh "VoIP Settings" button is NOT there. It is NOT visible on the menu that appears vertically to the right. To me, it seeems like it DISABLED because there are two…

Hi Tony, But this could be the real issue… It says under passord field to enter the username again. But we thought like you that it was an error and used te pssword filed to enter the sip device password but the trace file, provided to you here earlier proves that no password is coming.. the sip password must be somewhere…

Got it. page 312. sorry

Table 114? what page?

Thanks Tony for your offer and I am grateful for for all the help given. I will ask my service provider to giv me the Wireshark trace so i send it to you. Thanks.

Hi Tony, As per the trace file sent to you and provided by the voip service provider, zyxel is trying to register but is not sending any password. How to correct this? Also, does zyxel have any preference for using TCP over UDP? we used UDP but your first post referred to TCP. Our sip url doesn't have the @.. , is there a…

Can we leave SIP ACCOUNT NUMBER blank? we ahve: a username: john002 a password: 123456 host: jonh002.serviceprovider.co.uk transport protocol: UDP —- > should we change to TCP only? DNS mode: SRV These are all we have in terms of sip settings VV

Hi Tony, Thank you so much but what to use under SIP ACCOUNT NUMBER then? the telephone number associated with this voip user?

Hi Tony, An IT friend of mine checked and found the following: "We can see that the router is sending REGISTERs to us every couple of seconds, but not sending any password across. Example log below. If you can find the place the password where be set in the device settings, and add it in there (or maybe it's in there but…

Sorry Tony, What to enter under Account Number? Is it the sip username? What is SIP Number? Is it SIP username? VV

Hi Tony, Thanks for replying. I have to admit that I am not an IT person so won't be able to to ping or do the query thing. But I find the info on transport protocol interesting: using TCP. We are using UDP at the moment. Does that mean that UDP doesn't work on Zyxel ATA? Also, for your information, We tried on SIP2 to…