Zyxel_Freda  Zyxel Employee

Hi Mat, Here's the NWA5123-AC HD quick start guide for your reference. You may refer to the 2nd page about the wall / ceiling mount. https://download.zyxel.com/NWA5123-AC_HD/quick_start_guide/NWA5123-AC%20HD_004.pdf The mounting kit is the accessory in the product box when you buy the NWA5123-AC HD. So, you don't have to…

Hi @ThierryGolo, Was the station disconnected from the AP after connected for a while? When the issue occurred, is there any problem for other stations, like mobile phone? Would you share the org/site name to us and help to enable Zyxel support in HELP> Support request for us to check details of the logs.

Hi @Valerio, Did you change the Ethernet cable or change to the other ports of the switch? As previous information, the AP is auto-negotiation as default, so assume that your switch port is 1000M, the AP should be able up to 1000M. If you use Nebula to manage the AP, you may check if the uplink speed is 100M only in the AP…

Hi @Daniel_dus, At the same page, please click the AP in the list first, and then you will get in the edit page to select the radio mode. Below screenshot is for your reference.

Hi @danielp, The AP shows capability in radio settings page as default, so the NWA110AX shows 802.11ax. When the AP is in 802.11ax, it can downward compatibility, so if the station only has 802.11n capability, it can connect to the AP. If you still want to set the AP to 802.11n, you may click the AP in radio settings page…

Hi @chrisBBG, The Zyxel AP only works together with other Zyxel devices because it supports proprietary Zymesh technical to protect the mesh application, avoid the security vulnerability issue, and prevent the network to be attacked, so although there are many security vulnerability problems for public mesh, you don't have…

Hi @SuttonWillow, The uplink speed of the NWA1123-ACv2 is auto-negotiation as default, so please help to check if the cable is up to cat 5e and the switch port can support up to 1000M. If both are the same as the one AP with 1000M speeds, please use the AP's cable and port to connect to the other two 100M APs to clarify if…

Hi @Nate, Thanks for providing the diagnostic to us. After checking the logs, the station is failed to reassociated with reason 2 which means that the previous authentication no longer valid. As the log shows that the AP already sent the 1st message of the 4 way handshake to the station but didn't received 2nd message of 4…

Hi @Harry_Gosman , When the AP disconnected from the Internet, the SSID will not disable. However, if there's a repeater AP in your topology, the repeater AP's SSID will disable when it lost connection with the root AP. I did a test to disconnect the Internet from the gateway's WAN port and the APs kept the smart mesh…

Hi @Barker, The NWA1123-ACv2 asks the PoE power draw: 9W, so if you want to use the PoE switch, please make sure that the switch port can provide the power up to 9W. The 12V/1A is the power adapter output spec, so please don't mix-up. Here's the NWA1123-ACv2 LAN port information in datasheet and the datasheet link for your…

Hi @PeterUK, We have fixed the issue and verified the date firmware without problem for WDS connection. Please download the date firmware in below path. Thanks. https://unizyx-my.sharepoint.com/:u:/g/personal/freda_chen_zyxel_com_tw/EY4sAF2RBWhLgR_5KS09NDoBgvL75dDC2Msa5tkDWdF7VA?e=g4uVRZ

Hi @TAPTech, When the AP is registered in the organization, the registration time is recorded in Organization> Configure> Inventory, so it's the first seen of the AP in that organization. Is that information enough for you? If not, please share more information for us.

Hi @Harry_Gosman, When the NAP102 has been synced the configuration on NCC and then disconnected from the Internet but still can ping to the gateway and DNS, the AP will keep broadcasting the SSID, so you can access the wireless network. May I know that is there any problem for you to access the SSID? And, would you share…

Hi @PeterUK, I can reproduce the issue for connecting the WDS with 173M, and I'll do more test about this issue. Thanks for your detail information and I'll update for you if there's any progress.

Hi @GarrisonHale, Great to hear that your issue was resolved. Did you get the same problem as ShawHale? Would you share more information about how to resolve the issue for us? @timjohn, Is there any problem for using the wireless? Please share more detail of the issue symptom for us.