Zyxel_Richard  Zyxel Employee

Hi Sir, From our previous supporting experience, we haven't found cases with the same symptom. As general recommendation, you can check if your freeRADIUS is at updated version (to exclude some known issues), if the duplicate case still exists, you can also request for their support, or check their online document to see…

Hi Sir, Could you please enable the [Help (left bottom of the NCC dashboard) > Support Request > Invite Zyxel as the administrator > save] ? This way we can check your site settings and further see if there is anything can be optimized. Also, how do you access your smart home kits? using the App? or simply use ping from…

Hi Sir, Let me first clarify your structure like the picture below: This case can be analyzed into two partition: 1. AP <-> freeRadius 2. freeRadius <-> LDAP Server Here we'll focus on clarifying the part 1 issue, to see if AP behaves abnormally, or optimize the setting for you. So for your requirement, you have to create…

@phelan Glad to hear you found your own way for setting up those devices. The first instruction is the tutorial for most our Zyxel generic switch's GUI setting. I've put another tutorial with GS1200-8HPv2 GUI and setup guide. Please refer to this document if you want to check/test anything in the future. (Share the…

Hi Sir, Please check the private message box for the detail instruction for issue diagnostic, thank you. Best Regards Richard

Hi Sir, Nebula can meet your requirements through simply two steps, I'll demonstrate the detail setting page below: 1. Configure the SSID to use both "MAC authentication" and "WPA2-Personal" (Location: Access Point > Configure > SSID Advanced Settings) 2. Create the Trusted MAC Address in the Cloud Authentication List…

Hi Sir, 1. Please make sure the List is set with an "allow list" 2. For the MAC address added in the list, I'd recommended you to directly check the [Monitor > Wireless > Station Info] when clients are connecting to the AP. (The reason is because, most Wi-Fi devices have a mechanism called "Random MAC address", which will…

Hi @jackjen Cloud you please let us know how your devices are connected to each other, and what's the AP model you're using? And managed it standalone / another AP Controller / Nebula Cloud mode? This way we can provide a more detail configuration guide for you. Talking about VLAN settings, please follow the concepts…

Hi Sir, To check which models can be managed by your UAG2100, kindly go to [Configuration > Wireless > AP Management >Firmware tab], after clicking "check" and "apply", you can see the manageable devices list. (Like the screenshot below) However, since UAG2100 is a really early-published device, so it can't manage our…

Hi Sir, First I'd clarify one thing, based on our design, "the VLAN1 should be untagged". So on the "PoE switch that can be configured", please set the VLAN1 untagged, and test if the AP can go online, as well as other wireless clients connecting to office SSID. As for the second case you've mentioned, please also…

@RhvO Let me explain the background of this log first, and then I'll share some points to optimize your wireless settings. 1. This "Reinit" occurs when AP detects the current wireless environment is too busy/noisy to send the packets out, it will disable/re-enable the Wi-Fi service and change a using channel to reach…

Hi @jpblanch75 Sorry for causing your misunderstanding, let me further explain my previous reply: 1. During the firmware upgrade period, there must be a period for device to write memory and can't work appropriately (just like the Windows Laptop update), so during the period the AP won't send the LLDP packet (even it's get…

Hi @albymatta Glad to hear your issue is solved by yourself through the console cable. Let me explain the behavior of two firmware images: Two images are categorized into two usage > running image and standby image. In your case, image1 is running image(6.25), and image 0 is a standby image(6.10). How it works is, when AP…

@jpblanch75 Based on the product spec, the NWA210AX draws up to 19W at most. The reason why you see the 25W in the LLDP packet is our design to get extra quota to cover the cable loss. While our AP indeed support LLDP-MED Behavior, with the legitimate value inside the payload, we think there should be no problem from our…

@jpblanch75 May I know which Switch you're using? Our AP can't send the LLDP during the firmware upgrade time, and we do have found some IoP issue caused by this case, where switch doesn't receive the LLDP from PDs during the firmware upgrade period and shut down the power. The solution is just like you've said > disable…