japande

Hi, Thank you for your advice. AD testing reports "OK" - my colleagues and I can already successfully use the SecuExtender in ~75% of cases but in some cases, the secu extender appears to transmit incorrect data for the user name. Session success is shown when I log in to the VPN300 with my domain credentials. Thanks and…

Hi, we are still experiencign the same issue - users can't log in and the log shows note="Account: Jan" user="unknown" or note="Account:Jan" user="CAROLINE" - any idea how to fix this? Thanks and best wishes, Jan

Hi Stanley, Thank you for your reply. I have reset their passwords myself to make sure that they don't use non-ASCII code symbols but the problem persists. In the meantime, I received an answer to my support ticket which suggested setting the AD as first auth. method in Objects > Auth-method, which I did - but this also…