spallared  Freshman Member

As i suppose there is some firewall set up from my internet provider that blocks the queries to the category filter of my firewall is it possible to know the addresses/urls and port that my usg310 contact to categorize urls? This would allow me to check if the problem is is in my provider and, in that case, ask it to open…

Unfortunately yes, i'm still having this problem. I'm checking with my internet provider if there are rules that forbid my USG to reach zyxel category server, does anyone know the address(es) or URLs of Zyxel's category server?

Thank you Jeff!

Hello, actually i'm running firmware: V4.60(AAPJ.0)ITS-2020-11-09-201100266D Regards Luca

Hello @Zyxel_Charlie, this afternoon i updated the usg310 with the firmware you sent me and so far everything is fine. It's about 4 hours it's running fine (while before it began rebooting in less than two minutes). Thank you, i'll keep you updated. Luca

@Zyxel_Charlie, i opened the two firmware files ("standard" 4.31 and the patched 4.31 that was able to fix the reboot issue) and found that they differs for the kernel image and the modem manager (see attached images, in each image in the upper part there is the standard firmware, down the patched one).

@Zyxel_Charlie, with cf and ap enabled the router reboots in less than one minute (and with less than 20 users connected), without it lasts for a couple of hours before rebooting. Any chance that this issue can be related to what happened to me with upgrade from 4.25 to 4.31 in 2018? The sympthoms seems really the same,…

@Zyxel_Charlie Today i was able to test the new firmware 4.38 and collect the serial console log (for your information, the 4.35 version crashes in the same way). Looking at the console i found the error "Unable to handle kernel paging request at virtual address 0000000000000000..." that is the exact replica of the error…

@Zyxel_Charlie, thanks for your reply. I'll try to provide you the console output as soon as possible, as you can imagine it's not so easy because i've to reboot the router multiple times and, expecially in these days with a lot of users connected from home, it's quite tricky to find when i can do it. About the other…

Hi @Zyxel_Cooldia, thanks for your reply. I'll do that right now... Luca

Hello @Johan and thank you for replying. I just sent you the log as private message. This morning i made some other test and the result are quite strange. Yesterday i left enabled Content Filter for HTTP connections and the router ran for 24h without rebooting. This morning i tried to enable HTTPS and as soon as i applied…

Hello, i've experienced random reboot too after upgrading to 4.30 on my USG 310 ZyXELL so i had to fallback to 4.25 that had run flawlessy since a couple of months. This morning my ZyXELL USG 310 with firmware 4.25 started to reboot randomly every few minutes, i was able to stop reboots only disabiling antivirus, content…