DWARD

Thank you. You mention ISP customised. I purchased this myself new from Amazon and there is no mention of it being ISP customised. Attached is a screenshot, that firmware is the latest that it says there is

In all of those menus (and in the V2 user guide) there is NO mention of VPN

The menu system I have is VER 2 and here is a screen shot of what is available

Thanks for your continued help. The screen shot you have above is for VERSION1 The menu system in VERSION 2 is completely different and there isn't a "configuration menu" I have attached a screen shot of the user guide you are using and at the top you can see it says V 1

Thanks, however the user guide for V1 has that but my hardware is version 2.. if you look at the user guide for that suddenly VPN isn't an option. Its like they have upgraded the firmware and the ability to use a VPN has been removed.

it’s a version 2 model, all the instructions I can find are for version 1 and it’s shows you how to use a vpn, can’t find anything about the version 2 model however the box clearly says it can do VPN

yes, latest and yes that’s the model.