LTE3316 How do I use it with a VPN? - URGENT

DWARD
DWARD Posts: 10
First Comment Friend Collector
edited March 25 in Home Router

There is no options in the menu for VPN, the box says L2TPv2 and GRE client mode but its not in the menu system. Please advise urgently. There is no other way to contact you, no phone/email/chat.

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  • DWARD
    DWARD Posts: 10
    First Comment Friend Collector
    edited March 26

  • StefanZ
    StefanZ Posts: 202  Master Member
    First Comment First Answer Friend Collector Community MVP

    LTE3316-M604 handbook states:
    Menu Configuration > Application > VPN > L2TP VPN for the Server and Configuration > Application>
    VPN > L2TP Client     for the client. [in standalone mode].

    You have the latest FW installed and you are sure it is a LTE3316-M604?

    https://www.zyxel.com/de/de/support/download?model=lte3316-m604

  • DWARD
    DWARD Posts: 10
    First Comment Friend Collector

    yes, latest and yes that’s the model.

  • DWARD
    DWARD Posts: 10
    First Comment Friend Collector

    it’s a version 2 model, all the instructions I can find are for version 1 and it’s shows you how to use a vpn, can’t find anything about the version 2 model however the box clearly says it can do VPN

  • tonygibbs16
    tonygibbs16 Posts: 945  Guru Member
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    edited March 26

    Hello @DWARD

    Welcome to the forum.

    There is some information in the user guide, see below extract, available to download at https://www.zyxel.com/uk/en-gb/support/download?model=lte3316-m604 as a ZIP file with 2 PDFs in it.

    image.png

    It depends if you want a VPN passthrough or not, or you want to have the LTE3316-m604 as an endpoint of a VPN tunnel itself. Different setup for different choices.

    @StefanZ gave some information above as well.

    Installing up to date firmware might help you, though the release notes do not mention any changes or fixes for VPN.

    Kind regards,

    Tony

  • DWARD
    DWARD Posts: 10
    First Comment Friend Collector
    https://community.zyxel.com/en/discussion/comment/63693#Comment_63693

    Thanks, however the user guide for V1 has that but my hardware is version 2.. if you look at the user guide for that suddenly VPN isn't an option. Its like they have upgraded the firmware and the ability to use a VPN has been removed.

  • tonygibbs16
    tonygibbs16 Posts: 945  Guru Member
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    edited March 26

    Hello @DWARD

    You are welcome.

    I have looked at the release note for the firmware, see below extract, and it does not say that the VPN feature has been removed. It also says that the firmware is generic for the LTE3316-m604

    image.png

    The latest firmware does resolve a security vulnerability too.

    It is v1 of the user guide, but I think that it applies to all the hardware. It does not say that it is hardware version specific for the LTE3316-m604.

    Are the options for VPN definitely missing under the Configuration menu and Application under Configuration?

    image.png

    Kind regards,

    Tony

  • DWARD
    DWARD Posts: 10
    First Comment Friend Collector
    https://community.zyxel.com/en/discussion/comment/63697#Comment_63697

    Thanks for your continued help.

    The screen shot you have above is for VERSION1 The menu system in VERSION 2 is completely different and there isn't a "configuration menu" I have attached a screen shot of the user guide you are using and at the top you can see it says V 1

    Screenshot 2024-03-26 at 10.35.37.png

  • DWARD
    DWARD Posts: 10
    First Comment Friend Collector

    The menu system I have is VER 2 and here is a screen shot of what is available

    Screenshot 2024-03-26 at 10.39.38.png

  • DWARD
    DWARD Posts: 10
    First Comment Friend Collector
    https://community.zyxel.com/en/discussion/comment/63701#Comment_63701

    In all of those menus (and in the V2 user guide) there is NO mention of VPN

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