Nikki  Freshman Member

Hi Sir, OLT and ONT from different vendor might easily have IOP, suggest to consult with local reseller if they have such information. NetAtlas EMS is used to manage OLT, and the ONU will be manage and configuration via omci if the OLT compatible.

Hi Alan, Suggest to clean browser cookie or use inprivate mode. If still cannot login, could try with IE. Hope the answer could solved your problem.

Hi Tony, You might need to contact with ZYXEL local branch or reseller for the FW request.

Hi sir, As I remember ZYXEL EPON products were EOL since 2018 and they move to GPON/XGSPON technologies. From their website seems cannot find the EPON solution.

Hi sir, as I remember the last firmware is 380BHJ4C0, you might try to contact local reseller or local support to get it if your OLT with the version older than this.

Hi Sir, It seems very old model which has been phased out few years ago, I think it is hard to get the support but please try to check with your local reseller.

Hi Baever, Suggest to contact ZYXEL local support or reseller to get the help for reset password.

Hi Rahman, Default spanning-tree mode is RSTP, so the way to configure just enable global spanning-tree and the port. Configure a port as an edge port when it is directly attached to a computer. An edge port changes its initial STP port state from blocking state to forwarding state immediately without going through…

Hi Not sure what kind of SIP reliability issue you faced, but as I knew the VES1724-56 just passthrough SIP packet as L2 switch. Suggest to mirror the packet to do further clarify. And maybe move SIP server to connected directly to VES1724-56 uplink for test and cross check.

Hi Mehdi, I haven't heard the model call 1372G-52, but if you saw the signature error message on linecard console, please contact ZYXEL local support or distributor. Maybe the linecard need RMA to repair.

Hi Adan, You could contact local distributors or local sales/ ZYXEL support directly to request the firmware. Hope the information is useful. Cheers, Nikki

Hi Claudio, The UPS pin assignment supposedly will list in PMG5617GA user guide, you could try to contact your Internet provider to get this information. It provides 12V power input.

Hi Dimm, The power supply can work from DC power source. But1. There are 2 additional diodes in the input – the will give additional 1.5V power degradation + they will heat up significantly. Up to very high temperature…2. Low input voltage = high input current. But the AC power supply not designed for high currents and…

Hi Sir, You might need to get ZYXEL private MIB file and import to your MIB browser. If you didn't have ZYXEL private MIB file, please contact to the local support to issue the requirement.

Hi Petr, I think you might need to contact with your local ISP to required. Hope the information is helpful. cheers,