Zyxel_Jerry  Zyxel Employee

Hi @Machba Please help to provide us with the ticket number in a private message? And please also help to provide where is your region. Btw, have you done the reset on the issue device? Does the symptom remain on the specific device after done the reset?

Hi @ric00 Thanks for the feedback. We have received your send feedback.We will contact you via email.