Problems with Multy M1 connections

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Marstons
Marstons Posts: 13
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in Multy WiFi System

Hello over the last few days (starting Saturday 1st June I think) my Multy m1 system has started to have repeated connection issues. I have 5 satellites and all continue to connect and disconnect on a 3-4 minute basis. I have tried a fixed IP but that didn’t help. Has the latest update introduced this problem? Does anyone else have the same issue? I need some help because the system is unusable like this. I have sent 2 log files through to support from my app.

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  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,406
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
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    Hi @Marstons

    As we discussed via email, all the Multy has been downgraded to the previous firmware, and it works after the downgrade process.

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  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,406
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    image  Zyxel Employee
    Answer ✓
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    Hi @Marstons

    As we discussed via email, all the Multy has been downgraded to the previous firmware, and it works after the downgrade process.

  • Marstons
    Marstons Posts: 13
    First Comment Friend Collector First Anniversary
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    Thanks @Zyxel_Jerry for your help.

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