Problems with Multy M1 connections

Marstons
Marstons Posts: 13
First Comment Friend Collector First Anniversary
in Multy WiFi System

Hello over the last few days (starting Saturday 1st June I think) my Multy m1 system has started to have repeated connection issues. I have 5 satellites and all continue to connect and disconnect on a 3-4 minute basis. I have tried a fixed IP but that didn’t help. Has the latest update introduced this problem? Does anyone else have the same issue? I need some help because the system is unusable like this. I have sent 2 log files through to support from my app.

Accepted Solution

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,270  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    Answer ✓

    Hi @Marstons

    As we discussed via email, all the Multy has been downgraded to the previous firmware, and it works after the downgrade process.

    Engage in the Community, become an MVP, and win exclusive prizes!

    Untitled Image

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,270  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    Answer ✓

    Hi @Marstons

    As we discussed via email, all the Multy has been downgraded to the previous firmware, and it works after the downgrade process.

    Engage in the Community, become an MVP, and win exclusive prizes!

    Untitled Image

  • Marstons
    Marstons Posts: 13
    First Comment Friend Collector First Anniversary

    Thanks @Zyxel_Jerry for your help.

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