-
Update for Multy App Android Version :Fix unreachable to server issue.
Dear Multy App Users, We wanted to inform you about an issue that has been affecting users of the Android version of the Multy App. Some users have reported difficulty connecting to the server, and we understand the inconvenience this has caused. Our team has been actively working on resolving this issue, and we are…
-
Trying to setup Multy Plus using WebGUI - unable to access myZyxelCloud
I have Multy Plus WSQ60 Wifi Router. I am trying to setup the router via the Web GUI. The router was previously used by someone else, so I reset it before starting the setup process. The setup goes smoothly until I have to access the myZyxelCloud, which does not work. When I click "Next" to access the cloud, the GUI tries…
-
Problem with Multy app for mykt X
When installing the first Multy X device the app failed at connecting to network. The wifi got created and i can Connect to it, but the app gets stuck on connecting, so i cant add device 2
-
External Guest Checkbox in Multy WiFi Settings
Hello, Does anyone know exactly what the External Guest checkbox in the WiFi settings in the Multy app does? I suppose the tick could prevent devices connected to the Guest Wifi from communicating with each other. And unticking would make this communication possible; I also found information somewhere that unchecking the…
-
Multy U cannot add multiple units
Hey! This is my cry out for help. Any of the support forms dont work and i cannot get in touch of support any other way. I think this is not the way thing should be. The EU support page doesent even give me a from to fill out and the app tries to forward the text as a txt file to somewhere on my OWN phone. I bought a three…
-
Virgin Media Hub 3.0 vs Zyxel Multy X
Hi, I have 2 Multy X's, and a Mini in my mesh network. One Multy X is connected to a Virgin Media Hub 3.0 which has Modem Mode enabled. I pay for the VM 500mbps package. In non Modem Mode I'm seeing at least 350mbps+ wirelessly. As soon as I switch to Modem Mode, and connect devices to the Multy X mesh network, the most…
-
Problem installing units to app
I have the same issue as described by several others, regarding using the app to install/reboot. The installation keeps getting interrupted by failure to connect to Bluetooth. The WiFi still manages to work, but very poorly, and seems unable to connect the second mesh unit to the main to strengthen the signal. The app…
-
Problem with Multy x
I have a problem with setting up Multy X. When I try to add a device to the network, the setup doesn’t get past the Wi-Fi settings. The spinning wheel keeps going for a long time, and then it shows an error.
-
Multy X App Problem
Hi, I'm having major problems with the Zyxel Multy app. When I start the app, I can perform the basic configuration, but as soon as it shows that wifi has been successfully set up, the app freezes. I have tried the app on various smartphones: Samsung S23 with Andrid 14, Huawei Y6 2019 with Android 9, Samsung Galaxy A7M…
-
I can not connect my phone to the Multy U admin interface
I can reset the device and set the WiFi network OK, but I can not add the device to the site i.e. the app can not "activate " the device. After I press the return to home link it asks me to log in after which the same procedure continues i.s. I can not add the device to a site. I have tried this with 2 different devices…
-
stability problem internet connection wifi Multy M1
hello, I have a mesh network made up of 2 Multy M1 (WSM 20) I ask for help for stability problems and frequent disconnections from the various devices connected via Wifi. It is known by other users that with the no longer available Firmware V1.00 (ABZF7.0) C0 it created problems, and it created them for me too. I…
-
Error when installing Multy X
Hi! I am having issue when installing Multy X mesh system. What basically is the issue is that you cant go through with the installation. The router obtains IP address from DHCP you can create the SSID and password but the device cant be registered and does not show in the app. I have tried performing the installation with…
-
Cannot Access Multy X
Hi, I've been trying to access my network via the Multy X app for the iPhone running IOS 18.3 (22D63). But it keeps showing me the screen to add Zyxel products. I've restarted the app, tried restarting the phone and checked that it's the latest app version, but nothing seems to work. I haven't tried it within the network…
-
Zyxel Multi APP - second location
Hi, i try to add a second location to my Zxyel Multi App. Finding and configuration of the new Multi X works fine, but after this there is always an error "Setuperror" and Multy can´t be activated. The new WLAN is working after this, but i can´t see the new Router in the App and i can´t change the destinations ? Already…
-
Firmware update doesn’t work
If there is no update option and the firmware is old, how to do on Multy X?
-
Multy M1 system broken
Suddenly (!) the mesh system doesn't work. "Doesn't work" means WiFi clients disconnecting randomly and frequently, M1 units suddenly registering as offline (both in the app and also with red lights on the unit). Throughput very bad if any at all. I attach a screenshot of the best diagnostic I've had. As you can see the…
-
Multi m1 5g WiFi no internet connection
Hi, Here's a corrected version of your text: "When I connect to the 5G network mesh, I lose connection to the internet. However, the 2.4GHz network works fine. After rebuilding the entire network (hard resetting the satellites), it works for a while but then the issue returns. How can I fix this?"
-
my main hub has internet connection but when I try to add my second Multy X it does not connect
-
Zyxel Multy M1 verbindet sich nicht mit der App (IOS) was können wir tun?
Die App wurde schon mehrfach neu installiert und auch das Gerät wurde mehrfach neu gestartet. Auch haben wir es schon auf verschiedenen Iphones probiert. Die Verbindung kann einfach nicht hergestellt werden und es zeigt ständig an, dass das Gerät resetet werden soll, was wir ja schon mehrfach getan haben.
-
Settings Error when installing Multy X
Hi, I bought a Multy x AC3000 mesh system with 3 nodes, WSQ50. Been trying to install it several times, with all 3 different routers as main, resetting several times, but the installation always “fails” in the end with the error message “settings error” (see attachement). However the wifi works afterwards, but as the…
-
Problem initial setting Multy X
I have a problem with setting up the Multy X. I use Samsung s22 Ultra with the Multy app version 2.6.3.240201. The setup of the master only works until saving, node is set up and WLAN is created. In the screenshot you can see the last picture, it stays like this for about 2 minutes and then an error message appears. I have…
