I have the same issue as described by several others, regarding using the app to install/reboot. The installation keeps getting interrupted by failure to connect to Bluetooth. The WiFi still manages to work, but very poorly, and seems unable to connect the second mesh unit to the main to strengthen the signal. The app still wants to just install functions or log out. Please note that the app (latest iOS version) will not let me past the install functions (units) process so I therefore cannot access the app home page with main menu and all the functions including the contact support function, to be able to move forward. It keeps just wanting to install/reboot unit, somehow not managed to fully install and connect units to the app. I have already tried sending an email through the homepage support pathways but when clicking ”send email” through the form, a pop up directly state that there is a problem to send messages right now and to try later. It seem my messages are not being received as there are no confirmation receipts to my email. What is the next step and how do I reach support without the app main menu function? Thanks

HI @Helene , Thank you for your video and image. We attempted to reproduce the installation issue with Multy X (WSQ 50) but couldn't replicate the problem. After seeing the "Reset Multy" screen (which appeared because Multy X was previously installed - as you faced), we waited approximately 4 minutes until the Wi-Fi settings screen appeared. The setup process then completed successfully. We can now access all menus in the APP with the configuration as described below. To help resolve this case, we recommend that you: Verify your Multy X has the latest firmware V2.20(ABKJ.8)C0 Confirm your Multy APP is updated to version 2.6.1.231012 Make sure that Bluetooth in your phone is ON If you're using the latest versions but still experiencing issues, please let us know. We can arrange a remote session to examine your device further. The requirements for setting up a remote session will be sent to your Community inbox.