Problems with Multy M1 connections

Options
Marstons
Marstons Posts: 13 image  Freshman Member
First Comment Friend Collector First Anniversary
in Multy WiFi System

Hello over the last few days (starting Saturday 1st June I think) my Multy m1 system has started to have repeated connection issues. I have 5 satellites and all continue to connect and disconnect on a 3-4 minute basis. I have tried a fixed IP but that didn’t help. Has the latest update introduced this problem? Does anyone else have the same issue? I need some help because the system is unusable like this. I have sent 2 log files through to support from my app.

Accepted Solution

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,406 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    Answer ✓
    Options

    Hi @Marstons

    As we discussed via email, all the Multy has been downgraded to the previous firmware, and it works after the downgrade process.

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,406 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    Answer ✓
    Options

    Hi @Marstons

    As we discussed via email, all the Multy has been downgraded to the previous firmware, and it works after the downgrade process.

  • Marstons
    Marstons Posts: 13 image  Freshman Member
    First Comment Friend Collector First Anniversary
    Options

    Thanks @Zyxel_Jerry for your help.

Categories

Consumer Product Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）