Zyxel_Kay  Zyxel Employee

Hi @NEP To replicate your configuration from the XGS2210-52HP to the XGS2220-54HP via CLI, you can follow these steps. Here is an example using SSH: Connect your computer to one of the Ethernet ports. Use an SSH client program (like Tera Term or PuTTY) to access the switch. Ensure your computer's IP address is in the same…

Hi @IT_SVY Yes, you can upgrade the firmware directly to V4.70. To download the firmware, please find your device model on our download library site: . If you have any further questions or need additional assistance, please let us know.

Hi @Patrik63 We are currently experiencing a service issue affecting certain areas. As a workaround, please try changing your device’s DNS server to 8.8.8.8. For more detailed information, please refer to this post: Thank you for your understanding.

Hi @zeal_x To better understand your request, could you please elaborate more on your use case of RADsec for the switch? Additionally, could you share with us how the RADsec protocol makes your cloud-based RADIUS deployments easier?

Hi @NEP Due to differences in features and port numbers between different models, the configuration file cannot be directly transferred from the XGS2210 to the XGS2220. However, you can manually replicate the configuration on your XGS2220 by connecting to it via console and pasting the configuration from your XGS2210 using…

Hi @SFriedr83 Thank you for your update. To further investigate your issue, could you please assist us by providing the configuration file of your mobile router? This will enable us to replicate the issue on our end and troubleshoot more effectively. To download the configuration file, please follow these steps: Navigate…

Hi @Coolermaster98 If you have passed the device to the new owner, you can ask them to re-register the device from their end. Here is an article that guides you through the process of re-registering your device through the web GUI: The license registered to the device will automatically transfer to the new owner's account.…

Hi @Sergi330 Regarding this bug, we have already fixed it. Please verify it on your site. We apologize for any inconvenience caused. If further assistance is needed, please feel free to reach out to us again.

Hi @SFriedr83 Regarding the issue with your mobile router rebooting after enabling 464xlat, let's troubleshoot that. Firstly, could you confirm whether you have the network monitoring function enabled (Network Setting > Broadband > Cellular WAN)? If it's enabled, please try disabling it and see if the issue persists.…

Hi @Phoenix2875 Firmware version V1.12(AYD.0)C0 is intended for the switch model GS-1524. I'd like to confirm which switch model firmware you need: is it for the GS1500-24P or the GS-1524? To better understand which switch model you have, could you please provide a photo of the label on your switch device or the device…

Hi @remigijus To better assist you with your router issues, could you please confirm the version of your mobile router NR7101? Is it the Nebula-compatible version or the non-Nebula version? To determine the version of your mobile router, you can refer to this article:

Hi @BlouGO The latest firmware version for your GS1900-48HP 2.70(AAHO.3)C0. Since the GS1900-48HP has reached its End of Life (EOL) status, you can find more information about it on our .

Just in case others encounter a similar issue in the future. If you find yourself unable to identify the switch version on your site, you can verify it through the switch firmware string. Compare the firmware string of your switch model on our by searching for your device model. For GS1920-24HPv2, the current latest…

Hi @Phoenix2875 Regarding the EOL device, we only retain firmware for devices that have reached EOL status within the past 10 years on our internal site. Fortunately, we still have the latest firmware available for the GS1500-24P, version 1.00(BPW.2)C0. Please note that due to technical constraints and the evolving nature…

Hi @massiparisi Could you please provide more details about the issue you're encountering? Are you saying that the device labeled "CLOUD NETWORK TECHNOLOGY SINGAPORE PTE. LTD" is having trouble connecting to the SSID broadcasted by your NWA210AX, or is it something else? If possible, please enable Zyxel Support and provide…