Zyxel_Kay  Zyxel Employee

Hi @tonygibbs16 Thank you for bringing this to our attention! I agree with your point that it’s important for others to have accurate information, especially regarding the poster's tenure and contributions to the community. Upon investigation, we've identified that while badges are correctly assigned and displayed on the…

Hi @asfsdfsf32q3ewfewf The SFP10G-T transceiver is compatible with the XGS1210-12. However, it's important to note that when using the SFP10G-T, it may generate more heat. Since the XGS1210-12 is designed to be fanless, it's crucial to ensure that your environment temperature remains below 25°C and that there's adequate…

Hi @otello1 Thank you for your input! We have noted your suggestion to enhance the Slot ID UI interface to prevent users from entering the same value on multiple switches in the same stacking switch. We have posted your idea here: If anyone supports this idea, please don't hesitate to leave a comment or vote to this idea…

Hi @Jules52 You can download the latest firmware for GS1900-24HP using the following link: Latest firmware: 2.70(AAHM.3)C0 Regarding your query about SNMP vulnerabilities, we'd appreciate more details on the specific vulnerabilities you're referring to. Could you provide us with the CVE number? Since the GS1900-24HP has…

Hi @Arnette99 The default country code displayed with the psm atsh command corresponds to the device standard. For instance, "FF" represents the US standard, while "E1" denotes the European standard. However, the radio country code broadcasted due to the 802.11d feature is tied to the radio country setting configured in…

Hi @AlexWheeler_Seetec Could you please clarify whether you are in need of the T-bar ceiling clips or the mount plate that initially comes with the device? If it's the T-bar ceiling clips you're looking for, you can find them on the Zyxel Store at the following link: However, if you require the mount plate that initially…

Hi @kevindd992002 The release of the next firmware is scheduled for 2024/Q3. Stay tuned to the WirelessLAN New Release for the latest firmware updates.

Hi @kevindd992002 Even though the NTP updates are failing intermittently on your APs, they still manage to synchronize time occasionally. As a result, the time on your devices remains relatively close to the time on the Nebula CC. Consequently, the logs reflect the correct time.

Hi @DavyD The Nebula Control Center is a cloud management platform, and its versions are upgraded automatically. You can stay updated on the latest news and release information by visiting this category: . The most recent version, Nebula 18.00, was just released on April 15th, 2024. To explore the enhancements in Nebula…

Hi @cbeckstein Since we don’t have a Fritz!Box on our site, we are trying to assign an IPv6 fd00:: address to the switch via a virtual server to replicate the scenario. Accessing it poses no problem. Regarding this issue, we suggest seeking support from your Fritz!Box for further assistance. As for the bug with "Restart…

Hi @kevindd992002 We've noticed that your Nebula site is located in the Philippines, and we've encountered similar issues reported by other users in the Philippines. It appears that some ISPs in the region are blocking access to Nebula Control Center's relied-upon NTP server, *.pool.ntp.org. To address this, here are three…

Hi @otello1 In the default Slot ID setting, the configuration is set to Auto, meaning that when you insert a third switch, the slot ID will be assigned based on the following order: Find the slot with te same model type and inactive status. If not found, find an empty alot and insert the system If not found still, find the…

Hi @Maxicet22 Thank you for providing the invoice through private msg. I have assisted in unregistering it from the previous account. Please try to register it again and check if it works.

Hi @gordonre Thank you for your feedback and suggestion. I've taken note of your request for dynamic updates on System Uptime and Per Port Status. To ensure that your idea is properly considered, I've escalated it as a feature request. You can find the idea post here. If anyone supports this idea, please don't hesitate to…

Hi @Swampy To provide you with the most accurate assistance, could you please share with us which model of access point you are using? Additionally, are you looking to set up a guest SSID?