Zyxel_Kay  Zyxel Employee

Hi @AlexWheeler_Seetec Could you please clarify whether you are in need of the T-bar ceiling clips or the mount plate that initially comes with the device? If it's the T-bar ceiling clips you're looking for, you can find them on the Zyxel Store at the following link: However, if you require the mount plate that initially…

Hi @kevindd992002 The release of the next firmware is scheduled for 2024/Q3. Stay tuned to the WirelessLAN New Release for the latest firmware updates.

Hi @kevindd992002 Even though the NTP updates are failing intermittently on your APs, they still manage to synchronize time occasionally. As a result, the time on your devices remains relatively close to the time on the Nebula CC. Consequently, the logs reflect the correct time.

Hi @DavyD The Nebula Control Center is a cloud management platform, and its versions are upgraded automatically. You can stay updated on the latest news and release information by visiting this category: . The most recent version, Nebula 18.00, was just released on April 15th, 2024. To explore the enhancements in Nebula…

Hi @cbeckstein Since we don’t have a Fritz!Box on our site, we are trying to assign an IPv6 fd00:: address to the switch via a virtual server to replicate the scenario. Accessing it poses no problem. Regarding this issue, we suggest seeking support from your Fritz!Box for further assistance. As for the bug with "Restart…

Hi @kevindd992002 We've noticed that your Nebula site is located in the Philippines, and we've encountered similar issues reported by other users in the Philippines. It appears that some ISPs in the region are blocking access to Nebula Control Center's relied-upon NTP server, *.pool.ntp.org. To address this, here are three…

Hi @otello1 In the default Slot ID setting, the configuration is set to Auto, meaning that when you insert a third switch, the slot ID will be assigned based on the following order: Find the slot with te same model type and inactive status. If not found, find an empty alot and insert the system If not found still, find the…

Hi @Maxicet22 Thank you for providing the invoice through private msg. I have assisted in unregistering it from the previous account. Please try to register it again and check if it works.

Hi @gordonre Thank you for your feedback and suggestion. I've taken note of your request for dynamic updates on System Uptime and Per Port Status. To ensure that your idea is properly considered, I've escalated it as a feature request. You can find the idea post here. If anyone supports this idea, please don't hesitate to…

Hi @Swampy To provide you with the most accurate assistance, could you please share with us which model of access point you are using? Additionally, are you looking to set up a guest SSID?

Hi @rich_b Absolutely, to enable roaming functionality, you simply need to configure the same SSID and security options for your AP SSID settings. This aspect isn't tied to the AP model itself but rather the network configuration.

Hi @rich_b Absolutely, you can purchase two NWA1123ACv2 units to extend your WiFi coverage. However, it's important to note that the NWA1123ACv2 has reached its End of Life (EOL) status. While it will continue to function, we advise considering our newer models like the NWA1123ACv3 or exploring our current offerings listed…

Hi @GiuseppeR Could you please provide the Nebula org and site name that is experiencing this issue?

Hi @DyadyaGenya The GS1900-24HP has reached the EOL (End of Life) status. You can find the latest firmware version below: V2.70(AAHM.3)C0 Additionally, we recommend exploring our current switch offerings here: for optimal performance and support.

Hi @drilloman Thanks for letting us know your request. We'll begin the process, and please keep attention to your email.