Same double SSID in Nebula Summary Report

Sergi330
Sergi330 Posts: 1
in Nebula

Hi,
Is it normal in Summary Report / Top SSIDs by usage

that I see two SSID networks with same name? One used at 100% and one at 18.2%, as if they two separate networks?

Senza titolo.jpg

Could the security router's network be seen as "different"?
The network is the same, the broadcasting is configured on "all APs" (2 access points and 1 security router). There are no tags in the APs.
Thanks.

Regards

Accepted Solution

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,058  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @Sergi330

    Regarding this bug, we have already fixed it. Please verify it on your site.

    We apologize for any inconvenience caused. If further assistance is needed, please feel free to reach out to us again.

    Kay

    Untitled Image

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP! https://bit.ly/2024_Survey_Community

All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,058  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @Sergi330

    Thank you for bringing this to our attention.

    This behavior is indeed a bug; the SSID should not separate into two entries. We are currently working on resolving this issue. Rest assured that as soon as there is any progress or update regarding this matter, we will make sure to inform you here.

    Thank you for your patience and understanding.

    Kay

    Untitled Image

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP! https://bit.ly/2024_Survey_Community

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,058  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @Sergi330

    Regarding this bug, we have already fixed it. Please verify it on your site.

    We apologize for any inconvenience caused. If further assistance is needed, please feel free to reach out to us again.

    Kay

    Untitled Image

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP! https://bit.ly/2024_Survey_Community

Categories

Nebula Tips & Tricks


    Read more

    Nebula Help Center

    EnglishTiếng ViệtРусскийไทย中文（台灣）