Same double SSID in Nebula Summary Report

Sergi330

Hi,
Is it normal in Summary Report / Top SSIDs by usage

that I see two SSID networks with same name? One used at 100% and one at 18.2%, as if they two separate networks?

Could the security router's network be seen as "different"?
The network is the same, the broadcasting is configured on "all APs" (2 access points and 1 security router). There are no tags in the APs.
Thanks.

Regards

Zyxel_Kay

Hi @Sergi330

Regarding this bug, we have already fixed it. Please verify it on your site.

We apologize for any inconvenience caused. If further assistance is needed, please feel free to reach out to us again.

Zyxel_Kay

Hi @Sergi330

Thank you for bringing this to our attention.

This behavior is indeed a bug; the SSID should not separate into two entries. We are currently working on resolving this issue. Rest assured that as soon as there is any progress or update regarding this matter, we will make sure to inform you here.

Thank you for your patience and understanding.

Zyxel_Kay

Hi @Sergi330

Regarding this bug, we have already fixed it. Please verify it on your site.

We apologize for any inconvenience caused. If further assistance is needed, please feel free to reach out to us again.