BCC 
Freshman Member
評論
-
Affected devices have FTP working with no issue. Can't we just upload the new firmware using the FTP onto the malfunctioning device? If yes, which folder? I see firmware1 and firmware2 folders. Please advise as this would allow remote resolution and save hours and hours of travel time. Martin Brys
-
@Zyxel_CSO thank you for the update article. Since the FTP is actually functional on affected devices (see the image), can't we just upload the new firmware onto the affected device? If yes, what folder should that be? FTP firmware upload would be a lifesaver as we can't imagine doing this physically on devices located far…
-
Zyxel is working to resolve, for the most recent update check here: https://support.zyxel.eu/hc/en-us/articles/24159250192658-Firewall-Not-reachable-or-unresponsible-or-unable-to-boot-up
-
I would recommend to temporarily disable App Patrol scheduled definition download until we know Zyxel removed bad definition. Your fixed devices will pull it again and go into the same unresponsive/rebooting loop.
-
@Zyxel_CSO do you have any update on the resolution? We have a number of devices affected by this. We need the fix ASAP.
-
We are experiencing the same as of midday yesterday (EST). Multiple devices affected. Looks like an issue with the App Patrol definitions. If you manage more devices go out and disable App Patrol definition updates until resolved as we can't be sure if Zyxel remove bad signature update yet. Zyxel US was not aware as of it…
-
I am also becoming more and more frustrating. With all false-positives the CDR functionality to block devices when detection occurs is rendered useless. To make it even more frustrated, for the last few days we are facing multiple clients with DNS Reputation filtering blocking SharePoint addresses.
-
@Zyxel_Jeff isn't also Webroot used for some of ATP functionality? Does Zyxel have any information or documentation outlining which vendors are used for which feature of ATP? I couldn't find anything. Please share so we can distribute internally.
-
@Mario my understanding is that the AV definitions are still from Bitdefender, unless this just changed. McAfee is providing content filtering features. It would be good to have some clarification from Zyxel on this.
