Zyxel_Bella  Zyxel Employee

Hi @Bigtroll001 Noted, thanks for the information. The symptom shows the bottleneck is from NR5101 gateway to the internet even settings changed, then we’ll need to collect debug logs on NR5101 to investigate. Could you provide your Org/Site name for us and enable the Zyxel support at Help > Support request > Invite…

Hi @Bigtroll001 In the first post you mentioned the DNS on both mobile router and phone, but the nslookup and trace route looks like not. Could you firstly point to DNS to 8.8.8.8 and test again? Thank you Regards, Bella

Hi @BestGear The recover steps can be operated with official firmware files which is also the suggested way. Could you confirm if you have entered into debug mode as in below screenshot? Commands atna/atns/atnz should run in debug mode. Thank you Regards, Bella

Hi @Wookie We’ve download the diagnostic file of AP-Eingang that both devices had issue when connecting to it. The debug message shows the AP had Tx/Rx issue on radio 5GHz with the devices in some period, and that is why AP triggered steering to keep providing service for devices. When AP detects abnormal state and…

Hi @Wookie If the device switches between 2.4Ghz and 5Ghz, we’ll check signal coverage and the other factors in the environment such as channel utilization. According to the log reason 5 that is generally regards as station was kicked out by the AP by triggering the load balance. Could you check again of the support…

Hi @Lewpy There are new features and stability enhancement in V6.29(ACCV.1) but we don’t receive streaming dropped event so far. To help clarify the case, please kindly provide some information we needed. We’d like to know the specification or capability of Amazon Echo, and its streaming type is multicast or unicast.…

Hi @mat17 The value is based on your environment, we suggest measure the devices that need to connect to 2.4GHz SSID can at least connect above -70dBm. You can check at Monitor > Wireless > Station Info then fine tune the value. Thank you Regards, Bella

Hi @mat17 For your scenario, we suggest some ways to achieve as below. Firstly, you can adjust output power of 2.4GHz to a lower value to reduce the distance it can reach. Second, you can use Hidden SSID then only the devices manually create profile advanced can connect to it. The best settings will be configure an…

Hi @Bigtroll001 Both devices signal look fine at the moment. If you’re both using OiSTER ISP SIM card, ensure each test connecting to same based station. Do a trace route to help clarify destination IP address, hops information. Thank you Regards, Bella

Hi @baba The fix is included in firmware version V6.50 which will be soon released. Thank you Regards, Bella

Hi @Bigtroll001 If you could confirm two devices are using same band for example n78, could you get the signal value of RSRP, RSRQ, SINR and RSSI on each device? Or Screenshot web GUI Cellular WAN Status page including above information let we check it. (access GUI > System Monitor > Cellular WAN Status) Thank you Regards,…

Hi @baba You can click on the right of the client list bar to select the band and channel at Site-wide > Monitor > Clients page. Thank you Regards, Bella

Hi @Bigtroll001 Although they both supports 5G NR/4G LTE, but service band is based on device’s supports frequencies when you did test on two devices may be not the same. We will consider its really time signal to measure if the result is expectable. And NR5101 is not only network router, but it also combines WLAN AP, LAN…

Hi @baba We checked into the site at different timestamp within a day to confirm the channel status and ensure radio 5GHz works at any time. Our observation is same as previous, AP services 5GHz well but most clients connect to 2.4GHz. Compare to the date before 5GHz radio down event, the result is the same that two thirds…