Zyxel_HsinBo  Zyxel Employee

Dear @Aadam, If the station does not transmit any data, but only has some wireless packets data frame, management frame, control frame, then the AP and the station only use low TX rate to send. If upload heavy data, files, etc., the AP and station use a higher TX rate, and which also affected by interferrences in the…

The firmware version is indicated by the first number.If there are new features or significant improvements, we will release a new major version.The patch number, also known as the minor firmware version, is used to fix bugs in the current major version.For example, the version 1.15(ACCG.1) includes bug fixes that were…

Dear @Aadam, Could you please provide the AP model of the Ubiquiti you mentioned, as well as clarify whether the test parameters are consistent to ensure that differences in product design and testing conditions do not impact the accuracy of the test result comparison. And since the physical network port of NWA55AXE is an…

Hi @mat17, You can edit the default SSID profile, replace the VLAN ID with the specific VLAN you expect to apply, then the default SSID will not use VLAN 1 to avoid the problem which you concerned. Or you can add a new SSID profile configure with specific VLAN ID. PATH: Local GUI >> Left sidebar “Configuration” >> Object…

Hi @marklagare, According to your symptom description, please ensure that your firewall or ISP hastraffic allowed for TCP port 443, 4335, and 6667, which are used by Nebula services. Replace your AP's first DNS setting with the static IP address "8.8.8.8”. For more detailed AP offline check tips information, please refer…

Hello @Karma13, We have confirmed that the NR5101 is registered to your email account, please check the myZyxel again to verify.If the device is registered to Nebula, the access password for the Nebula-registered would follow the site-wide password setting in Nebula. To find the password for the NR5101, please Go Nebula >>…

Hi @Rashid, Please follow the quick start guide from the link below to set up the NWA5121-NI: https://download.zyxel.com/NWA5121-NI/quick_start_guide/NWA5121-NI_002.pdf If the guide docement cannot fulfill your requirement, please help us to describe your usage, we’ll help you to configure the AP. Thank you.

Hi @malakudi, Thanks for your reply !As we mentioned above, the EIRP directly calculate would be theoritical, with factors such as horizontal and vertical polarization which would impact the real output power in reality, all our product are in compliance with regulations! NWA210AX is quip with 4x4 antenna and with more…

Hi, @ka997 NWA110AX support Target Wake Time (TWT), and the TWT is activated by default. Thank you.

Hi @Peto, Voucher code is time-based design for now, we provide users to configure simultaneous login limit to allow the corresponding amounts of clients use the same code to connect before the code expired.If the simultaneous login limit feature is configured, when achieve login limit and there is still a client trying to…

Hi @malakudi, Thanks for your reply.EIRP is a theoretical value. In fact, regulations and LAB exists factors such as horizontal and vertical polarization in reality.All Zyxel products are in compliance with regulations, the actual value is mainly based on the official website announcement.If you have large radio tranmit…

Hi @KarimSR, Since there are two VLAN1 DHCP server from different Network traffic passby the Aruba switch, to avoid unexpected traffic, please ensure the 2nd Network (On the right side) is configured with a unique VLAN tag. Settings configure on Controller: Create the VLAN interface of 2nd Network VLAN on the NXC2500, and…

Hi @malakudi, Since the antenna gain in the spec table not includes the array gain, thus the exact output power value is 3 dB bigger than your calculation of NWA210AX.Both 2.4GHz and 5GHz transmit power value display for EU device from Nebula front-end is conducted typical transmit output power instead of EIRP.And thanks…

Hi @Hary1987, You can transfer “Managed AP Service” license via the myZyxel (Tap the "Transfer" button on the right side of the license, and select the ATP200 from the popup list), and use the transfered-Manage AP Service license to manage AP after the Gold Security Pack License expire. When bundled 1 year Gold Security…

Hi @imri, If your requriremnt is to enlarge the outdoor wireless coverage, we’ll recommend you model NWA55AXE, WiFi 6 device with powerful antenna ability and wireless bridge support, please refer to the link below for more product information: NWA55AXE | Zyxel Networks And if you want to enlarge the indoor wireless…