Zyxel_Jerry  Zyxel Employee

Hi @Megachip To access the web interface, the PLA6457 must obtain an IP address from the DHCP server. To determine the IP address assigned to the PLA6457, please check the DHCP table on the router to which the PLA6457 is connected.

Hi @Majkel There is no option to enable/disable the UPnP function or check the services. If you would like to connect the device, you can use the NAT function. Here is the article on how to set up NAT on Nebula.

Hi @EkkerT The main Multy connects to the internet via the WAN/LAN4 port. The connection between the main Multy and the satellite node should be made using LAN1-LAN3 ports, excluding WAN/LAN4.

Hi @Marstons As we discussed via email, all the Multy has been downgraded to the previous firmware, and it works after the downgrade process.

Hi @antoniocerasuolo The threat management will work, for more information, you can refer to the link below:

Hi @Majkel The smart MESH settings here are for the Access points. The information will only list the Nebula APs model on this page.

Hi @Majkel Thanks for the feedback. The page displays a greyed-out icon of the Smart MESH and along with a hint listing supported models. For more information, you can refer to the function table

Hi @FurkanEkici We have received your feedback via email. However, we have not received any response from you yet, could you provide your available time to for remote access?

Hi @cponder We plan to release the new version within the next two months. We will notify you as soon as the firmware has been released.

Hi @hamid35 Navigate to the Maintenance > Firmware Upgrade The firmware can be upgraded on this page.

Hi @Chico I can help to roll back to the previous firmware, could you help to provide us the remote access to the laptop which is connected under the Multy M1? I have private message you, please check you message box.

Hi @Majkel The SCR 50AXE model will not include the MESH feature. For extending WiFi service, an Ethernet connection will still be required. The USG LITE60AX support the MESH feature. You can refer to the link below for more information.

HI @tonygibbs16 , Thanks for the feedback, there is some server issue, and the issue was resolved on 6/13.

Hi @Broesel3 I can help to roll back to the previous firmware, could you help to provide us the remote access to the laptop which is connected under the Multy M1? You can private message us for details information.

Hi @Mookieman76 To diagnose and troubleshoot the issue, it is necessary to collect packets to analyze the DHCP communication between the Multy M1 system, the Plume Superpod, and the ISP's ONT. Will need a switch that supports port mirroring or a hub, and a laptop or desktop computer with Wireshark to collect the packets.…