Zyxel_Tobias  Zyxel Employee

@GIOMIND Please provide HTTPS access as Admin by private message, to check it.

David, please do same step as I suggest to Tibasoft

We can assist to fix this, please send me HTTPS Admin Access via Private Message or contact us through https://support.zyxel.eu and send me Ticket Number in PM.

Please don´t use workaround for now, it may make more trouble in future :) We will update this thread quite soon with better solution steps.

Hi! We are aware of the issue and we are working on a fix. Next update in around 1h. Thanks. Tobias

Hallo Sandra, bitte öffnen Sie hier ein Support Ticket: https://support.zyxel.eu/hc/de/articles/360014020440-Wie-kontaktiere-ich-das-Support-Team- Danke. Tobias

@bymusty The devices need 5.21 Patch 1 before reboot, Signature 1.0.0.20220316.0 can´t upgrade to devices with the affected version. Devices not getting error signatures to have no issues by the 316 version.

Hi Sebastien, good that it works now for you, our team is still working in the backend on the recovery and may find a way to i.e. "delete the bad downloaded" part and you could have the next try. Regarding the Support, please be aware, that the Teams Session was just an ad-hoc Brainstorming Assistance Session for a…

Hi Sebastien, the current situation is still: All your devices are Online and Traffic works as expected. Please note that the wording was not a guarantee of a working solution around that time, I can tell you my lunch didn´t happen, as we working all-time on the issues you mention and we are still doing it as you see I…

Hi Pook, for On-Premise / Standalone = NO for Nebula Cloud = Yes, 5 Minute downtime around 2PM GMT +1

Hi BoJack, Nebula Update will be 3/16 via Nebula Update Online. The signature update broke the module so we can´t upgrade/downgrade the Signature, this is why an update will be mandatory. Thanks.

Peter, Reset didn´t help! Please follow SOP: https://support.zyxel.eu/hc/en-us/articles/4637859383698 Schedule Backup can cause it, but not on VPN Series as Application / IDP Signature must be there.

Hi everyone, the new signature 2.1.3.20220206.0 is available now, please do a manual update to fix this one. Thanks for your report.

Hi @DFurio, on which Portal? Nebula? MyZyxel? Usually, you can Transfer a license to another User using License Transfer features. If you can´t find it, log a ticket with Serial Number / Mac / Account from and to with the same information and we´ll help you to move it.…

Hi @logol You can transfer the whole Organization or even licenses by following these two guides: https://support.zyxel.eu/hc/en-us/articles/360017082119-Can-I-transfer-my-organization-to-another-account-in-Nebula-Control-Center-Owner-change-…