Zyxel_Charlie  Zyxel Employee

@Alex68 & @Brad The SecuExtender has been updated to support macOS 11 (Big Sur). You can check this thread https://businessforum.zyxel.com/discussion/5146/release-note-secuextender-software-mac-osx-version-1-2-has-been-released/p1?new=1

@danyedinak The issue has been confirmed, I will inform it internally.

@danyedinak The status of periodically-collect-data is that device collect statistic of CPU, Memory ..etc. The data will be collected and shows on the dashboard. Therefore, when status shows yes, which means the process of collecting data is working normally.

@xkp68 Go to Configuration>WWW>Session control>create the profile on Admin Service Control Zone select the Zone which you created, and choose deny For example, create profile OPT deny. Therefore, client cannot remote management device by OPT's Wan IP, but can establish SSL VPN with OPT's IP.

@Dovetail_MD if you forgot login password, you can reference this thread from FAQ . https://businessforum.zyxel.com/discussion/1558/how-to-backup-running-configuration-if-forgot-password

@Acquatecno To collect complete information, after issue occur, 1. Please Go to My PC>Local Disk C Collect "SecuExtenderHelper.log" 2. and then Go to My PC>Local Disk C>Users>select the file of account which you login Collect "SecuExtender.log" Please provide message the configuration and above information for check…

@Remo With firmware: v4.39 The account:admin with password: BTwaf2@$9%hC^D&w can be accepted by device, and I can login. Can you share what password are you using? What firmware are you using? If you meet the same issue(cannot login) because the password is expired, have to follow the FAQ to recover the configuration and…

@Pat The firmware has been private message to you. Please have a check. Before upgrade the firmware, you need to backup the configuration first, and update by each version. Currently, the latest firmware is v4.60, but I suggest you should upgrade at least to v4.38.

@bkuschel Regarding to detect mechanism of URL Threat Filter, the device mainly scan hostname. Here is an example as your reference, create txt file with office365.login.microsoftonline.com.boffic.com as context. Therefore, on this situation, the hostname will be office365. Not login.microsoftonline.com. You can check the…

@Peter_NL Regarding to VPN design(Client to Site), client as initiator can access to local server, but server cannot access or ping to client. You can use IPSec Site to Site VPN which can fulfill your requirement .

@sebastian FW: v4.60 PC1(192.168.1.34)----USG----SSL VPN----PC2(10.214.48.65) On SSL VPN page, check NetBIOS broadcast over SSL VPN Tunnel. Configure SUBNET on assign IP pool. After the tunnel is built up, enter \\PC1_hostname on PC2, and it's working. Packet capture on Lan interface You would notice that first, you need…

@Po_In Regarding to your description, is it your purpose that to establish L2TP VPN as your scenario? If so, you dont need extra VPN licenses for the VPN100 firewall.

@Chris8893 You can check the L2TP configuration of ATP500. Click Quick Setup, then click Remote Access VPN Setup build up VPN tunnel with the Wizard. Select L2TP over IPSec client (IOS, Windows,Android) Fill the required information Select the IP Address Pool for the client Allow local user to access the device If the…

@Wookie You can check following information as your reference. If you are Business (Banking, Finance, Enterprise ,Hospital) with highly confidential digital assets required advanced security protection. You can choose ATP + Sandboxing as the solution. The cloud-based sandbox solution designed to stop threats and protect…

@Wookie Regarding your description, The USG Flex 100 could suitable for your scenario, especially you can choose from a single license whenever you need such as Web Filtering, Anti-Malware, SecuReporter Premium, and more. The introduction of USG Flex 100 as your reference…